Before credit card funds can be deposited from our processor to your bank account, you will need to enter your bank deposit information. In addition to the bank deposit information, you will also need to designate an account representative for verification. The account is verified following the Know Your Customer policy.
Follow these steps to set up your bank account for deposits:
Navigate to your dashboard and click on the picture in the upper right corner. Then go down to Account Settings.
This will take you to your home screen for all future credit card transactions taken through HCP. But first, we need to know where to send the money! Click 'add bank account.'
Then select 'Log in to my bank.'
You can then scroll or search to find your bank.
Note: If you do not find your bank, you can exit out of the previous screen and click to manually enter your bank banking information.
Enter your credentials used to log in to your online banking account and click 'submit.'
Confirm the account you'd like to use and click 'continue.'
Next, you'll just need to verify the identity of the account representative, to keep you safe and prevent fraud.
Choose whether the account is an individual or business account (business requires a business tax ID), and fill out each of the fields below.
You also need to upload a photo of your Driver's License or Passport. Just take a clear, close-up picture of the ID laying on a plain, white background!
When all of the information is correct, click 'finish' in the bottom right.
Once your information has been entered (including ID and Social Security number) the information is encrypted and sent to Stripe, our credit card processor.
You'll be taken back to the Bank for Payouts screen and see a 'pending' status on your account.
Stripe is able to verify the representative quickly and change your status from Pending to Verified. Once you're verified, you're all clear to start accepting credit cards through Housecall Pro!
The processing time for deposits to your bank account is 2 business days.