Whether you or your customer need to cancel a scheduled job/estimate, you can easily do so in the web portal.
Canceling will automatically send your customer a text and email notification to confirm the cancellation (if the customer notifications are turned on).
1. Open the job or estimate details page
2. Click on the gear & wrench icon
3. Select 'Cancel job' from the drop down
4. Click 'Yes, cancel this job' to confirm
- The checkbox next to 'Notify customer' will default to the customer's notification settings