Set the Dispatch/Messaging POC employee for your company.
When a customer replies to an automated message from your company, the Dispatch/Messaging POC will receive that on their mobile app.
NOTE: Any messages sent by a customer after 'OMW' has been click but before 'Finish', will be sent to the technician dispatched to the customer's job.
1. Click into your 'Account Settings'
2. Select 'Employees'
3. Select the employee
4. Toggle on 'Dispatch/Messaging POC'
- If they are not already, be sure to set the employee as 'Office Staff' (office staff have access the web portal and mobile app)
- Only ONE employee can be made the Dispatch/Messaging POC
5. Click 'Save' once you've finished
Check out these tips on attracting great employees to your company.