All Collections
Employees
Employee Permissions
Set Dispatch/Messaging POC (Point of Contact)
Set Dispatch/Messaging POC (Point of Contact)

Set the Dispatch/Messaging POC employee for your company.

Ian avatar
Written by Ian
Updated over a week ago

Set the Dispatch/Messaging POC employee for your company.

When a customer replies to an automated message from your company, the Dispatch/Messaging POC will receive that on their mobile app. 

NOTE: Any messages sent by a customer after 'OMW' has been selected but before 'Finish', will be sent to the technician dispatched to the customer's job.

1. Click into your Account Settings

2. Select Employees & permissions

3. Select the employee and click the edit pencil icon

4. Select Permissions

5. Toggle on Dispatch/Messaging POC

  • If they are not already, be sure to set the employee as Office Staff or Admin / Owner

  • Only ONE employee can be made the Dispatch/Messaging POC 

5. Click Save once you've finished

This article is part of a collection for Employees


Check out these tips on attracting great employees to your company.

Did this answer your question?