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Set Dispatch/Messaging POC (Point of Contact)
Set Dispatch/Messaging POC (Point of Contact)
Set the Dispatch/Messaging POC employee for your company.
Ian avatar
Written by Ian
Updated over a week ago

Set the Dispatch/Messaging POC employee for your company.

When a customer replies to an automated message from your company, the Dispatch/Messaging POC will receive that on their mobile app. 

NOTE: Any messages sent by a customer after 'OMW' has been selected but before 'Finish', will be sent to the technician dispatched to the customer's job.

1. Click into your Account Settings

2. Select Employees

3. Select the employee and click the edit pencil icon

4. Select Permissions

5. Toggle on Dispatch/Messaging POC

  • If they are not already, be sure to set the employee as Office Staff or Admin / Owner

  • Only ONE employee can be made the Dispatch/Messaging POC 

5. Click Save once you've finished

This article is part of a collection for Employees

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