Set the Dispatch/Messaging POC employee for your company.
When a customer replies to an automated message from your company, the Dispatch/Messaging POC will receive that on their mobile app.
NOTE: Any messages sent by a customer after 'OMW' has been selected but before 'Finish', will be sent to the technician dispatched to the customer's job.
1. Click into your Account Settings
2. Select Employees & permissions
3. Select the employee and click the edit pencil icon
4. Select Permissions
5. Toggle on Dispatch/Messaging POC
If they are not already, be sure to set the employee as Office Staff or Admin / Owner
Only ONE employee can be made the Dispatch/Messaging POC
5. Click Save once you've finished
This article is part of a collection for Employees
Check out these tips on attracting great employees to your company.