Note: The following features are in beta testing and are not yet available to all accounts. When your account is eligible to try out these new features you'll be notified in the app from any job page.

A better understanding of the actual time and labor that goes into scheduled work can only start with accurate time tracking of the employees assigned to given jobs. New time tracking features within Housecall Pro allows you to better track the time your employees are spending on travel or working on the job site! This ultimately leads to insight into your field employees' efficiency and a more accurate sense of how labor impacts your job profitability.

What’s New?

Time Tracking for Any Employee Assigned to a Job

All employees assigned to a job can individually indicate when they are on their way, when they start their work, and the stop time of that job from the mobile app. This means if multiple employees are assigned to a job, each one can now track their travel and work time!

Note: Customer notifications only go out the first time an employee reports they are on their way. So, your customers will not receive multiple notifications if more than one employee is tracking their time on any given job.

Stopping Time before Finishing the Job

Employees can also stop or pause their time before a job is complete. They can select a reason for why they are stopping their time, as well as leave a more detailed description in the note field.

Once an employee returns to the job, they can click start my time to continue time tracking.

Time Tracking Metrics on Job Page

Within our Job details page on the web portal, you’ll be able to see the status (on their way, time started, time stopped) of each employee assigned to the job.

You’ll also be able to see the Total travel time and Total time on the job of each assigned employee, giving you a more accurate account of total labor time.

How do I enable the new functionality?

From any job page, you’ll see the time tracking beta message. From this message, simply toggle on the feature! Your employees will now have the option to track their time individually on jobs, and the job details page will be updated to show status and total time data.

Note: Employees will need to be on the most recent version of the mobile app to use this functionality.

This feature does not affect the clock-in and out feature on the mobile dashboard, and timesheet reporting will continue to work the same as it does today. Any time tracked within a job will not affect timesheet reports.

What happens next?

Housecall Pro is dedicated to improving our product to meet your needs. Please provide any feedback you have by clicking the happy face on the beta toggle. Someone from the Housecall Pro product team may also reach out to you for input.

Throughout the next few months, you’ll likely see continued updates as we work to make the feature better!

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