The Needs Attention Queue or Banner appears at the top of any Housecall Pro mobile dashboard whenever there are Jobs that require action. The two statuses that qualify a Job as needing attention are Unscheduled and Unpaid. Tap the Needs Attention banner to view these items.

Unpaid

This section will show any Jobs that have a balance and are assigned to the employee viewing their Needs Attention queue. Tap on any Job to view the full Job Details page. NOTE: All Jobs in the section will appear in chronological order based on the date they were scheduled for.

Unscheduled

This section will show any Jobs assigned to the employee viewing their Needs Attention queue that remain unscheduled. Tap on any Job to view the full Job Details page. NOTE: All Jobs in the section will appear in chronological order based on the date they were created.

Removing Jobs from Needs Attention

Jobs will be removed from the Needs Attention queue once the necessary action has been taken (i.e. payment has been applied or it has been scheduled, respectively). If neither of these actions is to be taken, but you would like to remove the Job from an employee's queue the employee must be unassigned from the Job.


For more information on Jobs please see our Jobs, Estimates, & Sales Proposals Collection.

Battling unpaid invoices? Check out 7 ways to get paid fast!

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