Your business must verify its information to keep full functionality of sending SMS messages through Housecall Pro.

A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. All companies in the United States that utilize application-to-person messaging (A2P) are required to go through a registration process that verifies their legitimacy. You can read more about A2P 10DLC here.

The original business information that was submitted to our vendors was rejected. It’s highly likely that there is a mismatch between your EIN and business name.

We could not register your business successfully, as our SMS partner has identified your business as having an EIN; this is a different registration path than Sole Proprietors.

Verifying your information is simple. All you have to do is resubmit your business information exactly as listed in your CP 575 letter. DBAs are not accepted as a business name.

You can update your business information via one of the following:

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If you have already submitted information you believe is correct (EIN and business name), you’ll need to send us your CP 575 EIN Letter, and we’ll need to open a support ticket for your inquiry.

If you have reached the maximum number of retries, you must supply your CP 575 EIN Letter and we will re-register you. You will see a banner on your dashboard that allows you to upload your CP 575 letter.

In the event that your CP 575 letter has been misplaced or lost, you can request a copy from the IRS. Please visit the IRS’ official website here to initiate the process of obtaining a replacement CP 575 (also known as letter 147C).

Certainly, as the IRS does not issue additional CP 575 letters, they will provide you with a copy, known as the letter 147C, upon your request.

If you have any issues with registration, reach out to Chat support via the blue chat bubble.