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Never Miss a Call - The Web Dialer Comes to You
Juggling multiple browser tabs during a busy call day used to mean missing calls that rang in while you were looking at something else. Now, when a call comes in (or you start a call) while you're on a different tab, the web dialer automatically comes to the front so you never have to go hunting for it.
This article covers how the auto-elevating dialer works and what to do if you don't see it.
What you can do with the Auto-Elevating Dialer
See the dialer automatically jump to the front of your browser when a call rings in or starts, even if you were on a different browser tab or a different page in Housecall Pro.
Click into the pop-up to jump straight into the call.
Return to the Housecall Pro page you were on once the call ends, so you can pick up your intake flow right where you left off.
Who Can Do What
Role | What they can do |
Any Voice user | Sees the dialer auto-elevate automatically — no setup or permission needed |
The Auto-Elevating Dialer on the Web
How it works:
When a call rings in, or when you start an outbound call, a pop-up appears in your browser to bring the dialer to your attention.
Click into the pop-up to go straight to the dialer.
Once the call ends, you're taken back to the Housecall Pro page you were working on before the call came in.
This works automatically — there's no setting to turn on.
🛠️ Pro Tip: This is especially useful if you're a solo operator or dispatcher who keeps several browser tabs open at once.
If you don't see the pop-up
Check your Chrome pop-up blocker settings and make sure pop-ups are allowed for your Housecall Pro domain
This feature currently works in Chrome; if you use a different browser, the dialer will not auto-elevate
Good To Know
Web only: This currently applies to the Housecall Pro web portal. It does not change dialer behavior in the mobile app.
No setup required: This works automatically for all Voice users — there's nothing to turn on or configure.
Frequently Asked Questions
Why didn't the dialer pop up for my call?
Make sure pop-ups are allowed for Housecall Pro in your Chrome settings. If they're already allowed and you're still not seeing it, contact support.
Does this work in browsers other than Chrome?
This feature is designed for Chrome. Behavior in other browsers isn't guaranteed.
Does this affect the mobile app?
No — this only changes what happens on the web portal.
Need help?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at 858-842-5746.