Most of your past customers never hear from you again after the job is done — and reaching back out one at a time is the kind of task that never makes it to the top of the list. Automated Texts does it for you. Turn it on once, and it quietly picks a few of your past customers each day, writes each one a personal text, and gives you three days to review before anything sends. No lists to build, no schedule to manage.
What it is
Automated Texts is an always-on SMS campaign in your Marketing Center. Instead of you choosing who to contact and what to say, it looks at your customer history every day, selects a small batch of people who look due to come back, and uses AI to write a personalized text for each one — referencing their real service history, not a generic blast. You stay in control the whole time: you can preview messages, stop any individual text, change the tone, or turn the whole thing off with one tap.
How it works
You turn it on. There’s nothing to configure — one toggle from the campaign menu. It runs as a single, always-on campaign.
It picks up to 10 customers a day. Each day it selects up to 10 past customers per business who look most due for a follow-up. Selection is based on how recently they were last serviced (some windows convert better than others). It automatically skips anyone who’s opted out or has no valid mobile number, anyone marked “do not service,” and anyone who’s already gotten a marketing text from you in the last 90 days.
AI writes each text personally. Every message is written for that specific customer using their real signals — the service you did, roughly when, open estimates, and notes — so it reads like it came from you, not from a marketing machine. Messages are kept short (texting-length).
Each message waits 3 days before sending. Generated texts sit in a 3-day review window. You can look them over, skip/stop any one you don’t want to go out, and a final safety check runs right before send — so if someone opts out or becomes ineligible during those 3 days, their message is automatically pulled.
Replies land in your inbox. Sent texts appear in the customer’s conversation just like any other message, so replies come straight to you and you can pick up the conversation.
Where to find it
On your Campaigns page, look for the “Rebook past customers with Automated Texts” card. Select See how it works to view example messages and a plain-language explainer, then turn it on from there. Once it’s on, Automated Texts is pinned to the top of your campaigns list so it’s easy to find.
Staying in control
Preview before it goes live. You can see example messages before turning it on.
3-day window on every message. Nothing sends immediately — you always have time to review.
Stop any single message. Skip an individual queued text without turning the whole campaign off.
Turn it off anytime. One toggle stops everything; turn it back on whenever you want.
Good to know
It’s texts only (for now). Automated Texts sends SMS. Email and postcards aren’t part of this campaign yet.
It counts as SMS. Messages count toward your texting the same way other campaign texts do, and show up in your campaign metrics as SMS.
Each customer hears from you at most once every 90 days through this campaign, so no one gets overwhelmed.
Relies on real details. The AI only uses real details from that customer’s history.
Frequently asked questions
How are customers chosen?
Automatically, every day. It prioritizes past customers who look due to come back based on how recently they were last serviced and their overall value to your business, then filters out anyone who isn’t a good fit to contact (opted out, recently texted, do-not-service, no valid mobile).
How many texts go out per day?
Up to 10 customers per day, on purpose — small enough that you can comfortably handle the replies.
Can I review or stop a message before it sends?
Yes. Every message waits 3 days before sending. During that window, you can review it and stop any individual message you don’t want to go out.
Will a customer get spammed?
No. A customer won’t receive more than one Automated Text within a 90-day period, and every message includes an opt-out.
How do I turn it off?
Open the campaign menu and toggle it off. It stops immediately, and you can turn it back on anytime.
Related articles
Campaigns: Send Automated Campaigns (multi-step flow campaigns — different from Automated Texts)
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