Housecall Pro Blueprint to Success Workshop
If you're looking for more advice on how to effectively use Reviews, along with other great features, register for the Housecall Pro Blueprint to Success Workshop!
Not all your customers have Gmail or Facebook accounts, but we still want them to have the ability to provide you with feedback on your wonderful service!
These customers are directed to a page specific to your business to leave their reviews, which you can view and share with others. These reviews are great for employee management as they are tied to a specific job with that customer & make great content for your website.
Housecall Pro lets you share your reviews in two ways:
Reviews Website Widget
External Reviews Site
Access Your Reviews Settings
To share your reviews with your customers, first go to your Reviews Settings:
Step 1: Go to Settings ⚙️
Step 2: Select Marketing Center
Step 3: Click the Reviews tab
Embed Reviews on Your Website
Use the Reviews Website Widget to display customer reviews on your website.
Customize the Reviews Website Widget
Step 1: Click the Website widget tab in your Reviews settings
Step 2: Click Edit
Step 3: Choose which reviews to display:
All Reviews: Displays every review collected through Housecall Pro, Google, and Facebook.
Featured Reviews: Displays only reviews you've marked as featured from the Reviews Dashboard.
Step 4: Turn Review replies on or off to choose whether your responses appear with customer reviews.
Step 5: Click Save.
Add the Reviews Website Widget to Your Website
Step 1: Scroll to the HTML code below the widget settings.
Step 2: Click Copy code.
Step 3: Paste the code into your website where you'd like the widget to appear.
Share Your External Reviews Site
The External Reviews Site is a standalone webpage that displays all of your customer reviews. You can share this link directly with customers or add it to your website or marketing materials.
To access your External Reviews Site:
Step 1: Open the Reviews settings.
Step 2: In the Website widget section, click the External Reviews Site link.
Your customer-facing review page will look similar to what you see below:
Exclude Customers or Jobs from Review Requests
Use exclusion tags to prevent review requests from being sent automatically.
Exclude a Customer
Add a customer exclusion tag to the customer's profile. The customer won't receive review requests for future jobs.
Exclude a Job
Add a job exclusion tag to a job to prevent a review request from being sent for that job only.
🔎 Learn more about adding tags here
Add Exclusion Tags to Your Reviews Settings
After applying your customer or job tags:
Step 1: Go to Settings ⚙️ > Marketing Center > Reviews.
Step 2: Under Exclude specific tags, enter each tag exactly as it appears.
Step 3: Press Enter after each tag to add it.
📌 Note: Customer exclusion tags only work on customers, and job exclusion tags only work on jobs. If you want to use the same name for both, create the tag separately for customers and jobs.
🛠️ Pro Tip: Job exclusion tags also work with segmented jobs. To send a review request only after the final segment, add an exclusion tag to each earlier segment.
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Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.