Review requests are sent via email and SMS.

If your customer does not have a phone number in the Mobile field of their Customer Profile, they will only receive the review request via email.

By default, email and text review requests will be sent automatically when the job is marked as finished.

You can choose to send review requests out when an invoice is paid by going to your Reviews Settings through Settings → Reviews → Send a review request when.

To view all recent Reviews activity, navigate to Marketing → Reviews → View activity. You can see a list of all recent reviews that have been sent out.

You can also look at the Activity Feed on the Job to see when the Review Request email and/or text were sent out.

No, only customers with "Notifications enabled" as "Yes" will receive Review requests. You can override this in your Reviews settings by turning the toggle on next to "Send to notifications off” in your settings.

You can view a Customer’s notification status by viewing their Customer Profile.

You can preview the email and text that is being sent out by adding yourself as a customer and going through the job process. You are unable to edit the email or text at this time.

In your Reviews Dashboard, click "Edit distribution" on the right side of the page, and you can view your distribution settings.

If you have chosen to override optimization, then you can update the percentage of requests that are from each source.

You can also connect Reviews on Google or Facebook.

By default, we will optimize your review requests for you. This means that we will send all of your customers with a Gmail email address straight to Google to leave their reviews (this is because customers need to have a Google account in order to leave a review on Google Business Profile). The rest of your customers will be split equally between your Facebook page and reviews that you can collect for your website.

Your review requests will be split based on the percentages you set & are based on when you hit the 'Finish Job' button.

For example, if you have it set to 40% Google, 30% Facebook, and 30% reviews for your website, then when you hit the Job Finished button, 40% of the time your customer will be sent a request that takes them directly to Google, 30% of the time your customer will be sent a request that takes them directly to Facebook, and 30% of the time your customer will be sent a request for a review for your website.

Boost your Google reviews in under 10 minutes with this one-pager built by Caleb Wininger, one of our Certified Business Coaching by Housecall Pro Coaches.

Any review that has a green dot on the right side under 'Reply' has been replied to.

Not at this time, but we’d love to hear how this functionality would benefit you! Feel free to share your feedback through our Product Roadmap, or reach out to Support — we’re here to help!

Yes, just click the reply button again, and you can edit your reply. It will update your reply on Google/Facebook or send your customer an updated email, depending on where the review was left.

The first thing to check is that you have selected the Google account that manages your Google Business Profile page to connect within the Housecall Reviews App.

If you are using the correct Google account and your business still isn't showing up, you likely need to verify your business with Google first. You can follow these steps in order to get Google verified.

Any of your customers who have a @gmail.com email address will be sent directly to Google to leave their review unless you have distribution set up differently.

Only customers with @gmail.com email addresses will be directed to Google to leave their reviews. However, all other customers will still be able to leave their reviews on Housecall Pro.

If you don’t have any locations found, it means your Google Business Account isn’t set up all the way. Finish setting up your Google Business Account, and then try connecting again.