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Minimum balance: What is it? How do I set it up?
Minimum balance: What is it? How do I set it up?

Learn how to set up, edit, or delete the minimum balance for your HCP Money account.

Nate H avatar
Written by Nate H
Updated over a week ago

Setting Your Minimum Balance

Using a minimum balance makes it easy to maintain sufficient funds without having to manually transfer money from a bank account into your HCP Money account.

The minimum balance feature diverts card payments and funds from mobile check deposits you take within Housecall Pro into your HCP Money account. Diverting some of your payments that would normally be sent to your regular bank account keeps your HCP Money account balance at a target minimum amount that you set.

When your balance is below the minimum amount you have set, we will automatically reload your available balance by sending money from your credit card payouts into your HCP Money account.

There are 2 main ways to fund your HCP Money account:

  • Setting up a minimum balance.

  • Transferring money from an external bank account.

Please Note: You must fund your HCP Money account before you can make purchases with your Expense Cards.


How to Set Up Your Minimum Balance

To set up your minimum balance:

  • Click on the 'My Money' tab in the navigation bar at the top of your Housecall Pro account.

  • Select 'Funding' from the menu on the left, then click the 'Add Funds' button in the top right corner of the page.

🛠️ Pro Tip: You can also click the 'Add Funds' button from the HCP Money Overview, Transactions, and Expense Cards pages.

  • Depending on your account settings, you may be prompted to enter an authorization code for security purposes (sent to your mobile phone).

  • Next, select the 'Set up a minimum balance' option in the "Add Funds" window.

  • Enter your desired minimum balance, click the 'Set balance' button, and you're all set!

  • We will send your credit card payments to your HCP Money account until your targeted minimum balance has been reached, at which point all credit card payments will be sent to the external bank account they’re regularly sent to.

Please Note: If your HCP Money balance is below the targeted minimum balance you set it to, and you receive a credit card payment larger than that difference, we will “split” the credit card payment such that your minimum balance is reached, and all excess funds from the credit card payment are sent

to your regular bank account.


How to Edit or Disable Your Minimum Balance

To edit or turn off your current minimum balance:

  • Click on the 'My Money' tab in the navigation bar at the top of your Housecall Pro account.

  • Select 'Funding' from the menu on the left, under HCP Money.

  • Click the pencil icon to the right of the account you'd like to edit or disable the minimum balance for.

  • To delete the minimum balance, click the 'Delete' button.

  • To edit the minimum balance, use the 'Amount' field to change the amount set as the minimum.

  • Click 'Save' to confirm, and the Funding page will now reflect your updated selection.


Need some extra help setting up funding?

Click the button below and we'll show you step by step!


Having trouble finding what you need?

For further assistance, please reach out to our Chat Support team

via the Blue Chat Bubble in your Housecall Pro account, or

contact our Phone Support team at (858) 842-5746.

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