You may encounter the below errors when using your legacy dashboard. This article covers how to troubleshoot and get your report to run.
Example of “Your request is taking too long” error on the dashboard
Example of “Your request is taking too long” error on the report drill down
Things you can do to fix this error
Limit the date range of your report
Longer date ranges can cause your report to run slowly and timeout generating this error. To fix this, select the date range on the top of the page and narrow it to only a few days.
Remove any global search terms
The “global search” in the top right of the report can cause your report to run slowly and timeout. If you are using a global search term try the below:
Remove the global search term
In the top right search box of the report, select the text and delete it.
Use one of the columns to apply the search term
Click on the filter icon next to the column name and type your search term there instead of using the global search.
You can select any column in the report to search and/or filter. Using this search functionality will help your report run faster and decreases the likelihood that it times out.
Apply additional filters to the columns
Applying additional filters will help your report run faster and decreases the likelihood that it times out.
To apply a filter click on the filter icon next to the column name and apply a new filter.
Use the new reporting suite
The new reporting suite offers you the ability to analyze your business without the timeout constraints of the legacy dashboard. Take a tour of what new reporting offers here.