Price Book Commissions settings let you configure commission behavior directly on your Price Book items, giving you more control over how commissions are calculated and paid across your team.
⚠️ Availability: Price Book Commissions is only available on the HVAC, Electrical, & Plumbing package, on the Essentials and MAX plans.
Before you start
To configure commission settings on Price Book items:
Your organization must be on the HVAC, Electrical, & Plumbing package and on an Essentials or MAX plan.
Commissions must be enabled.
Enable Commissions
Go to Settings.
Select Teams and Permissions.
Click on Manage Pay.
Turn on the Track Commissions toggle.
Set Commission settings for each team member
Before configuring commission in Price book, you’ll need to set the commission rates for each team member.
Choose whether commissions will be calculated on Revenue or Gross Profit. The setting you choose will apply to all team members.
See below for details on both settings
Revenue
Commission is calculated on the total amount billed to the customer, before any costs are subtracted.
Commission = Job Revenue × Commission Rate %
Example:
A service is sold for $2,000 and has a 10% Sold By commission rate configured in Pricebook.
Revenue = $2,000
Commission = $2,000 × 10%
Commission earned = $200
Revenue-based commissions are best for businesses that want to reward sales volume regardless of job costs.
Gross Profit
Commission is calculated on the job's gross profit — the amount remaining after costs are deducted from the subtotal.
Gross Profit = Subtotal − Actual Labor Costs − Material line item unit costs − Material job inputs − Miscellaneous job inputs − Discounts Commission = Gross Profit × Commission Rate %
When your account uses Gross Profit commissions:
You can configure a Sold By commission rate on Pricebook items.
Sold By commissions are calculated using the line item's revenue and the configured Pricebook Sold By rate.
Worked By commission rates cannot be configured on Pricebook items.
Worked By commissions continue to use the employee's configured commission rate and are calculated against gross profit.
Example: Sold By Commission (Pricebook Rate)
A service is sold for $2,000 and has a 10% Sold By commission rate configured in Pricebook.
Revenue = $2,000
Sold By Commission = $2,000 × 10%
Commission earned = $200
Example: Worked By Commission (Employee Rate)
A service is sold for $2,000 with:
Material costs: $500
Labor costs: $300
Employee Worked By commission rate: 10%
Gross Profit = $2,000 − ($500 + $300) = $1,200
Worked By Commission = $1,200 × 10%
Commission earned = $120
Gross Profit commissions are best for businesses that want technician commissions to reflect job profitability while still allowing sales commissions to be configured at the Pricebook item level.
Set Team Member Rates
Each team member can have two commission rates:
Worked by — applied when the team member is assigned as a Worked by
Sold by — applied when the team member is assigned as a Sold by
ℹ️ Once this is enabled, you'll be able to configure commission settings directly within your Price Book items.
Configure Commission settings on Price Book items
Commission settings can be configured directly on:
Services
Materials
Pricing Forms
Within each item, you can:
Mark the item as Commissionable
Mark the item as non-Commissionable
Set a custom Sold By commission rate
Set a custom Worked By commission rate
Leave these rates blank to use the employee’s default rates that were set in Commission settings under Manage Pay.
Sold By vs Worked By rates
Sold By | Worked By |
Applies to the employee who sold the job or line item. | Applies to the employee performing the work. |
You can configure one or both rates directly on the Price Book item.
Mark an item as Commissionable
Each Price Book item includes a Commissionable setting.
Commissionable without specific rates
You can mark an item as commissionable without entering custom rates. In this case:
The item is still eligible for commission.
The system will use the employee's default commission rates configured in Commissions settings under Manage Pay.
✅ When to use this: when most items should follow standard employee commission rules and you only want to customize rates for specific items.
Not Commissionable
If an item should never generate commission:
Turn off Commissionable toggle on that specific item.
Save the item.
When marked as non-commissionable:
The item will not contribute toward commission payouts.
No employee rates or Price Book rates will apply.
Bulk update commission settings
You can update commission settings across multiple Price Book items at once using the Commissionable adjuster (Bulk Updater) in Price Book settings (Settings → Price Book → Commission Rates).
The Bulk Updater allows you to:
Mark items as commissionable
Mark items as non-commissionable
Add Sold By rates in bulk
Add Worked By rates in bulk
Update settings across hundreds of items quickly
✅ When the Bulk Updater is most useful:
Setting up commissions for the first time
Migrating from another system
Updating large Price Books
How Price Book commission settings work on jobs
When a Price Book item is added to a job, the system determines commission behavior based on the following precedence:
1. Price Book item with specific commission rates
If the line item has specific commission rates configured in the Price Book, those rates take precedence. The job will respect the Price Book-level Sold By and Worked By rates.
2. Price Book item marked as commissionable without rates
If the item is only marked as commissionable, the system falls back to the employee's default commission rates.
3. Non-Price Book line items
If the line item is not connected to the Price Book, the system also falls back to employee default commission rates.
4. Non-commissionable items
If the item is marked as non-commissionable, no commission is calculated for that line item.
ℹ️ Tip: To verify which rate is being applied to a line item, open the job, expand Commissions, and review the per-employee breakdown. Rates pulled from the Price Book are shown on the line item; employee default rates appear in the Commissions panel.
Need help or have questions?
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