Service Address Now Included in Appointment Texts
Customers no longer have to call and ask, "Which house?" The service address can now appear automatically in your appointment texts.
This article covers where the service address variable shows up and how to use it in your own message templates.
What Changed
A new Service Address variable is available for your job confirmation, on-my-way, and cancellation texts
Your job reminder text already supported this variable — no change there
If you customize your text templates, you can now add the service address variable to them.
Who Can Do What
Role | What they can do |
Any Pro who customizes SMS templates | Can add the Service Address variable to job confirmation, on-my-way, and cancellation texts |
Using the Service Address Variable on the Web
Add the Variable to a text template:
Go to Settings, then Customer Notification Messages (or Text Messages, depending on your settings page)
Open the job confirmation, on-my-way, or cancellation SMS template.
Add the Service Address variable chip to your message body.
Save your changes.
📌 Note: If you've already customized one of these templates with the Service Address variable in it, that customization keeps working exactly as it did — this doesn't change anything for you.
Good to Know
Job reminder texts already had this. This variable was already available on job reminder texts — this update brings it to job confirmation, on-my-way, and cancellation texts too.
Opt-in via your template. The service address doesn't automatically appear unless it's included in your message — add the variable chip to the templates where you want it.
Frequently Asked Questions
Do I need to do anything for this to work?
Only if you want the service address in job confirmation, on-my-way, or cancellation texts — add the Service Address variable chip to those templates. Job reminder texts already support it.
Will this change my existing message templates?
No — your current templates are unchanged unless you edit them to add the new variable.
What information does the Service Address variable include?
The property's street address, line 2 (if any), city, state, and zip.
Need help?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at 858-842-5746.