In the event that a CC payment from HCP did not auto reconcile in QuickBooks Online, you can use these steps to manually reconcile the payment.
Create a Deposit: click the +New icon in the upper left corner in QuickBooks Online, select Bank Deposit.
Select the Checking account in the drop down that you want to move these payments to.
Select the invoices that you need to add to the deposit by checking the box next to the customer name
Add the CC fees on the bottom of the deposit, in the 'Add funds to this deposit' section.
Select the 'HouseCall Pro' for the vendor under the 'Received From' column
Select the 'HouseCall Pro Credit Card Processing Fee' expense account from the Account drop down
Add the invoice numbers for Ref. No
Insert the CC fee as a negative dollar Amount. (You can find these fees broken down on the Payouts screen in HCP, under Settings.)
Confirm the 'Other Funds Total' matches the total of the CC fees, and the Deposit total now matches the amount that was deposited into your bank.
Learn more about how Housecall Pro easily integrates with your Quickbooks Online account.
Having trouble finding what you need?
Use the blue bubble to reach out to our chat team for live customer support. If you’d prefer to talk it out over the phone, call our support number at 858-842-5746.