If you or a colleague have forgotten your password (don’t worry, it happens to everyone!), just follow the steps below to reset it on the HCP website or mobile app.
Reset Your Password from the HCP Website
Click 'Forgot Password?' from the From the Housecall Pro Sign in page
Next, enter the email address associated with your HCP account. This should be the same email address you use to log in normally.
Finally, click Send, and then we will automatically send you a reset password email to the email address you entered.
Go into your email account and look for the email from Housecall Pro (support@housecallpro.com) with the subject "Housecall Password Reset"
When you open the email, click on the blue 'Update Password' button
After you click the 'Update Password' button, you will be brought to the 'Reset your password' webpage. You will need to type in a new password, and then click the blue 'Reset Password' button.
You will then be automatically logged into your account!
Reset Your Password from the HCP Mobile App
To reset your password from the HCP mobile app, first, tap the 'Sign in' button from the main screen.
Next, on the Sign in page, tap on the 'Reset password' button.
From here, enter the email address associated with your HCP account. This should be the same one you use to log in normally.
After entering your email address, tap the blue 'Send link' button, and we will automatically send a reset password email to the email address you entered.
Go into your email account and look for the email from Housecall Pro (support@housecallpro.com) with the subject "Housecall Password Reset"
When you open the email, click on the blue 'Update Password' button
After you click the 'Update Password' button, you will be brought to the 'Reset your password' webpage. You will need to type in a new password, and then click the blue 'Reset Password' button.
You will then be automatically logged into your account!
Password Requirements
Please be sure that your password meets our password requirements and contains:
8 or more characters
At least one uppercase letter
At least one number
At least one special character (!@#$%^&*)
Having trouble finding what you need?
Use the blue bubble to reach out to our chat team for live customer support. If you’d prefer to talk it out over the phone, call our support number at 858-842-5746.