Managing your Expense Cards Balance:
You must fund your Expense Cards account before you can make Expense Card transactions.
There are 2 main ways to fund your cards - by transferring money from an external bank account into your Expense Cards account, or by setting up a minimum balance.
Minimum balance: What is it? How do I set it up?
The minimum balance feature diverts card payments you take within Housecall Pro into your Expense Cards account. Diverting some of your payments that would normally be sent to your regular bank account keeps your Expense Cards account balance at a target minimum amount that you set.
Using a minimum balance makes it easy to maintain sufficient funds without having to manually transfer money from a bank account into your Expense Cards. When your balance is below the amount you have set, we will automatically reload your available balance by sending money from your card payouts into your Expense Cards account.
To set your minimum balance:
Go to My Money in the top navigation bar
Click Expense Cards in the left-hand navigation bar
Click the Add Funds button from any page in the Expense Card interface, or visit the Funding page in the left navigation menu under Expense Cards
Beneath Where would you like to add funds from? select Set up a minimum balance using HCP credit card payments
Enter your desired minimum balance limit and click Set balance and then confirm your settings
You’re all set - we will send your credit card payments to your Expense Cards until your minimum balance has been reached, at which point all credit card payments will be sent to the external bank account they’re regularly sent to. If the Expense Card balance is below the minimum balance you set it to, and you receive a credit card payment larger than that difference, we will “split” the credit card payment such that your minimum balance is reached, and all excess funds from the credit card payment are sent to your regular bank account.
To edit or turn off your current minimum balance:
Go to My Money in the top navigation bar
Click Expense Cards in the left-hand navigation bar
Click Funding in the left-hand navigation bar
Click the pencil icon next to the minimum balance line
When prompted by the dialog, you can either delete the minimum balance by pressing Delete or edit it by changing the amount set as the minimum
Confirm your selection. The Funding page should now reflect your new or canceled recurring transfer
How do I transfer money from my external bank account to Expense Cards?
You can transfer money from your external bank account connected to your payments account, or you can add an additional external bank account. To transfer money from an additional external bank account you must first add the bank account information. Follow the steps to add an account:
Go to My Money in the top navigation bar
Click Expense Cards in the left-hand navigation bar
Toggle the arrow in the left-hand navigation bar to expand the menu
Select either Cards or Funding in the sub-menu.
Click the Add Funds button
Select Add another bank account and click Connect.
You will then be redirected to another page where, through our partnership with Plaid, you will provide your bank information to safely and securely connect your account.
Once you’ve connected your external bank account, you will be able to transfer funds to your Expense Cards.
Transferring funds from your external bank account
Once you have connected an external bank account, you will be able to make one-time or recurring bank transfers.
To edit or cancel your transfer schedule, simply return to the Funding page.
To transfer money directly to your Expense Cards account, use one of the following methods:
Initiate a one-time or recurring deposit from your linked external bank account
Click the Add Funds button from any Expense Cards page, or visit the “Funding” page in the left navigation of the Expense Cards menu
Select My bank account as the place to initiate a deposit from
Enter the amount you’d like to transfer
Select the frequency of your deposit:
A one-time deposit will be initiated on the same day
If you want to set up recurring deposits, please select the frequency (every week or every two weeks) as well as the date you would like to start the deposits. Recurring deposits will be scheduled to start on the first day you specify, and then occur as scheduled (every week, or every two weeks) until you edit or cancel them
Click Add Funds and then confirm your choice
Note: funds can take up to 4 business days to process and be available for Expense Cards purchases
To edit or delete a recurring transfer:
Go to My Money in the top navigation bar
Click Expense Cards in the left-hand navigation bar
Click Funding in the left-hand navigation bar
Click the pencil icon next to the funding schedule
When prompted, you can either delete the recurring transfer by clicking Delete or edit by changing the amount, frequency or scheduled starting date.
Confirm your selection. The Funding page should now reflect your new or canceled recurring transfer