Managing your HCP Money Balance
Funding your HCP Money account is the first step to using Expense Cards, Bill Pay, and Mobile Check Deposit.
There are 2 main ways to fund your HCP Money account:
Setting up a minimum balance.
Transferring money from an external bank account.
Please Note: You must fund your HCP Money account before you can make purchases with your Expense Cards.
Need some extra help with setting up funding?
Click the button below and we'll show you step by step!
Setting Up a Minimum Balance
Using a minimum balance makes it easy to maintain sufficient funds without having to manually transfer money from a bank account into your HCP Money account.
The minimum balance feature diverts card payments and funds from mobile check deposits you take within Housecall Pro into your HCP Money account. Diverting some of your payments that would normally be sent to your regular bank account keeps your HCP Money account balance at a target minimum amount that you set.
When your balance is below the minimum amount you have set, we will automatically reload your available balance by sending money from your credit card payouts into your HCP Money account.
How to Set Your Minimum Balance
To set your minimum balance:
Click on the 'My Money' tab in the navigation bar at the top of your Housecall Pro account.
Click 'HCP Money' in the menu on the left, then select 'Funding' from the drop-down.
Click the blue 'Add Funds' button in the middle or top right corner of the page.
Depending on your account settings, you may be prompted to enter an authorization code for security purposes (sent to your mobile phone).
🛠️ Pro Tip: You can also access the 'Add Funds' button on the HCP Money Overview, Transactions, and Expense Cards pages.
Select the 'Set up a minimum balance' option in the Add Funds window.
Enter your desired minimum balance, click the 'Set balance' button, and you're all set!
We will send your credit card payments to your HCP Money account until your targeted minimum balance has been reached, at which point all credit card payments will be sent to the external bank account they’re regularly sent to.
Please Note: If your HCP Money balance is below the targeted minimum balance you set it to, and you receive a credit card payment larger than that difference, we will “split” the credit card payment such that your minimum balance is reached, and all excess funds from the credit card payment are sent
to your regular bank account.
Edit or Delete Your Minimum Balance
To edit or delete your current minimum balance:
Select 'My Money' from the navigation bar at the top of your Housecall Pro account.
Click 'HCP Money' in the menu on the left, then select 'Funding' from the drop-down.
Click the pencil icon next to the minimum balance line, and the "Update minimum balance" window will appear.
To disable the minimum balance, click the 'Delete' button.
To edit your minimum balance, use the 'Amount' field to adjust the amount set as the minimum.
Confirm your changes by clicking 'Save' or 'Delete' and the Funding page will reflect your updated selection.
Transferring Money From an External Bank Account
You can fund your HCP Money account by either transferring money from the external bank account connected to Housecall Pro for accepting payments, or you can add a separate external bank account.
Please Note: To transfer money from an additional external bank account, you must first add the bank account information.
🛠️ Pro Tip: Funds are available in your HCP Money account in less than two business days* after a bank transfer is initiated at no extra charge.
By starting a transfer before 11:00 AM CST on a business day,
the funds could arrive the same day!
How to Transfer Money from an External Bank Account
Once you have connected an external bank account, you will be able to make one-time or recurring bank transfers.
To edit or cancel your transfer schedule, simply return to the Funding page.
To transfer money directly to your HCP Money account, follow these steps:
Click on the 'My Money' tab in the navigation bar at the top of your Housecall Pro account.
Click 'HCP Money' in the menu on the left, then select 'Funding' from the drop-down.
Click the blue 'Add Funds' button in the middle or top right corner of the page.
Depending on your account settings, you may be prompted to enter an authorization code for security purposes (sent to your mobile phone).
🛠️ Pro Tip: You can also access the 'Add Funds' button on the HCP Money Overview, Transactions, and Expense Cards pages.
In the Add Funds window, select 'Bank account' as the place to initiate a deposit from.
Use the 'Amount' field to enter the amount you'd like to transfer.
Select the frequency of your deposit:
A one-time deposit will be initiated on the same day.
If you want to set up recurring deposits, please select the frequency (every week or every two weeks) and the date you would like to start the deposits.
Recurring deposits will be scheduled to start on the first day you specify and will occur as scheduled (every week, or every two weeks) until you edit or cancel them.
Click the 'Add Funds' button to confirm.
Please Note: Funds can take up to 3 business days to process and be available for Expense Cards purchases.
Add an External Account and Transfer Money
To add an external bank account for transferring money to your HCP Money account:
Click on the 'My Money' tab in the navigation bar at the top of your Housecall Pro account.
Click 'HCP Money' in the menu on the left, then select 'Funding' from the drop-down.
Click the blue 'Add Funds' button in the middle or top right corner of the page.
Depending on your account settings, you may be prompted to enter an authorization code for security purposes (sent to your mobile phone).
🛠️ Pro Tip: You can also access the 'Add Funds' button on the HCP Money Overview, Transactions, and Expense Cards pages.
In the Add Funds window, select 'Add another bank account' and click 'Connect'.
You will then be redirected to another page where, through our partnership with Plaid, you will provide your bank information to safely and securely connect your account.
Once you’ve connected your external bank account, you will be able to transfer funds to your HCP Money account.
Edit or Delete a Recurring Transfer
To edit or delete a recurring transfer:
Click on the 'My Money' tab in the navigation bar at the top of your Housecall Pro account.
Click 'HCP Money' in the menu on the left, then select 'Funding' from the drop-down.
Click the pencil icon to the right of the funding schedule you'd like to edit or disable.
To delete the recurring transfer, click the 'Delete' button.
To edit the recurring transfer, use the 'Amount' field to change the amount, frequency, or scheduled starting date.
Confirm your selection by clicking 'Save' or 'Delete' and the Funding page will now reflect your new or canceled recurring transfer.
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.