Note: Updates to this feature are currently in beta testing and not available to all customers.
Update Description:
Photos on mobile will be uploaded in the background of the app, allowing you to continue working on other tasks in Housecall Pro while waiting for an upload to finish. Failed photo uploads will be notified with an error banner and stored locally on the job details page. You will be able to retry an upload when you have better connection, or cancel the upload all together.
How do I add a photo to a job from my iPhone?
Adding a photo to a job
Go into the job, and at the bottom of the screen click on "Attachments"
Click the camera icon in the upper right hand corner.
Select your method of uploading a photo.
If you are choosing a photo from your phone, you will need to allow HouseCall to access your photos.
Select the photo size to upload.
You can continue to navigate the app or upload more images while the upload is in progress.
Handling Failed and Uploading Photos
If the image fails to upload there will be an error message on the job page.
Click on the attachments card or banner on the job details screen to go to the attachments page to view photos.
In progress uploads will be shown with a spinning progress wheel.
Failed uploads will be shown with an exclamation point.
Take action on failed or uploading images by clicking on the thumbnail.
A menu will show at the bottom of the screen with the available actions.
Deleting a Photo
To view a larger version of the photo tap on the thumbnail that you wish to view.
Once on that page you can delete that photo by tapping the trashcan
Use the navigation arrows to view more photos in detail.
Select the thumbnail button on the left to return to the Attachments page.
How do I add a photo to a job from my Android?
Adding a Photo on a Job with No Attachments
Go into the job, and at the bottom of the screen click on "Attachments".
Select the attachments card
Choose to "take a photo" or "Select from library"
Adding a photo to a Job with Existing Attachments
Go into the job, and at the bottom of the screen click on "Attachments".
Select the pencil icon to go to the attachments page.
Select the camera icon to show a menu to upload a photo.
Select "Take a photo" or "Select from library"
"Select from library" will then access your Gallery to choose which photos to upload.
After capturing/selecting the image, select the file size.
Image will then upload into the Attachments section.
You can continue to navigate the app or upload more images while the upload is in progress.
Handling Failed or Uploading Photos
If the image fails to upload an error message will be shown on the job page.
Click on the attachments card or banner to take you to the attachments page to view all of the images.
In progress uploads will be shown with a spinning progress wheel.
Failed uploads will be shown with an exclamation point.
Take action on failed or uploading images by clicking on the thumbnail.
A menu will show at the bottom of the screen with the available actions.
Deleting a Photo
To delete an image that has been uploaded, click on the thumbnail for that image and select the trash can icon in the top right corner
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