Our new, improved Online booking tool enables Pros to provide exceptional service and win more jobs by allowing homeowners to automatically and reliably book their services online 24/7 from any device.

With our new Online Booking tool, you'll be able to attract new business and ensure more jobs are booked while providing excellent customer service with our easy-to-use, mobile-friendly form.

Try Online Booking for free.

You can change the order of services and categories.
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To hide prices, follow these steps:

To enable a service for online booking, follow these steps:

To increase your online bookings, consider the following strategies:

When a customer enters their data in the Online Booking form, we will check if there is a matching existing customer in order to reduce duplicate customer data.

We use the following data to find a match:

If there is a match, the booking will be assigned to the existing customer.

If the address does not match, we will add it as an additional address assigned to the customer.

If we don't find a matching existing customer, a new customer profile will be created.

When showing the availability to a customer the system looks at the:

Booking hours define the from/to limits of the schedule in which the system is going to look for available time slots. If you want to add space in your schedule, where no bookings should occur, use the time slot option.

Example: using this configuration, the organization will not accept bookings between 1:00 p.m. and 3:00 p.m.

Duration: the system will look at the service duration to know, how much available time to look for. If the service's duration is set to 2h, the booking engine will go through your schedule (limited by the booking hours) and find options where a 2h booking can fit. To set up the duration of the service go to Price book.

The system also offers available times in 30-minute increments, to give more flexibility to your customers.

In the previous version of online booking to define the availability we used the “Online booking windows”. When proposing available times to the customer, the system didn’t take into at the duration of the actual service booked but instead showed those permanently defined “booking windows”.

The new online booking works in a different way: when showing the availability to a customer the system looks at booking hours and duration of the service.

Booking hours define the from/to limits of the schedule in which the system is going to look for available time slots. Then the system will look at the service duration to know, how much available time to look for. The system also offers available times in 30-minute increments, to give more flexibility to your customers.

If a service is assigned to an employee it means that only this particular employee can perform this service. This means that the booking engine, when looking for available time slots for booking a particular service, will look only into the availability of that particular employee.

Please remember that this employee needs to be Enabled for online booking.

To assign a service to an employee go to Price book and find the service you want to assign to the employee. You can assign a service to one or many employees. You can also assign a service to an Employee tag.

NOTE: Regardless if the service is assigned to an employee or not, once booked it will be assigned to the employee that is marked as the Point of Contact.

When proposing the available time slots to your customers, the booking system looks only at the availability of employees that are enabled for online booking.

Let's say you have 2 employees that are available on Monday from 1pm to 2pm.

This means that Customer 1 will be able to book a job/estimate of 1h duration on Monday from 1pm to 2pm, and Customer 2 will be able to book a job/estimate of 1h duration on Monday from 1pm to 2pm. If more customers would like to book this particular time, they will not see it as available.