Enabling Service Area for Online Booking
Tired of getting bookings in areas that you don't serve? Our new Online Booking Tool allows you to define your Service Area zip codes.
By enabling Service Area, the booking flow will ask your customers to provide their zip codes to ensure they're in an area you service!
Set your Service Area
To set your service area, head to the settings page by clicking the gear icon in the upper right of your account.
Then from the navigation bar on the left, select Service Area from the list of options. This should be closer to the top of the list. If you do not see it ensure you have Online Booking V2 set up.
Under Service Area add one or more zip codes that define the area where you operate. After typing the zip code you wish to use press enter on they keyboard to save.
Note: You can copy and paste a list of several zip codes, separated by a comma, and press Enter if you want to add multiple zip codes at once.
Enable Your Service Area for Online Booking
To enable your service area for Online Booking, head to the settings page by clicking the gear icon in the upper right of your account.
From the navigation bar on the left, scroll down to Online Booking, and select Service Area. You may need to click the drop-down icon next to Online Booking to expand the list.
Under Online Booking's Service Area, you'll find a toggle button that states "Use service area in online booking. This adds one extra step to the homeowner flow." Click the circular icon to toggle on the Service Area, the button should become blue once toggled on.
Service Area in the customer's booking flow
Once the Service Area is configured and enabled for online booking, an additional step is added to the booking flow, where the customer is asked to provide their zip code.
If the Zip code matches your Service Area the Customer will be allowed to book.
If the Zip code does not match your Service Area, the customer will see a message saying "We're sorry we currently don't operate in [zip code] if you have any questions please call: [phone number on your company profile].
FAQ
What if I have existing customers outside of my service area?
Existing customers will not be affected by service areas. Existing customers will still see you as their service provider in the Housecall consumer app.
Check out these ways to get free exposure in your service area!