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Service Area Overview
Steve S avatar
Written by Steve S
Updated this week

What is a Service Area?

Your service area determines which customer locations can be serviced. This is where you can set the geographical area where you are willing to travel for jobs. Currently, your service area can be configured using zip codes. Your newly designed service area settings offer a map view, with a 'click to add' feature, enabling an easy setup and a quick visualization of your area. These settings are considered when customers are trying to book service via job-booking products like Online Booking, CSR AI, and more.

Please note: The service area does not affect your existing customers.


How to Set Your Service Area

You can set your service area by following these steps:

  • Click on the gear icon in the upper right-hand corner of your navigation bar to access your Account Settings.

  • Select 'Service Area' from the Settings menu on the left.

  • If you are a first-time user of service area settings, you will see a starter state screen with a prompt to "Set up service area."

  • If you already have a service area configured, you can make changes to it by clicking 'Edit' adding zip codes in one of two ways

    • By inputting zip codes in the text box and pressing Enter on your keyboard

    • By clicking on our interactive map

Three important points to keep in mind:

  • Make sure your service area includes any areas you are willing to travel to for jobs.

  • You will need to set your business address before this feature becomes available.

  • Service area does not refer to your day-to-day operations, it's rather used for by other job-booking products such as CSR AI, and Online booking.





🗺️ New: Set Up Multiple Service Areas by Zip Code or City

Customize your service areas to match your real-world operations.

Now, you can define multiple service areas and set them by zip code or city, helping you manage pricing, routing, and job-booking more effectively.


🎯 Why it Matters

This update gives you more flexibility and accuracy when setting your service areas. Instead of just one zone, you can now set up multiple areas, helping you:

  • Improve dispatching by aligning jobs to the correct service zone

  • Customize pricing or trip charges by service area

  • Streamline truck rolls and reduce time/cost on the road

  • Book jobs more confidently, knowing they fall within your service boundaries


🧭 What’s New

Feature: Multiple areas

  • Old Service Area: ❌

    • Only one allowed

  • New Service Area: ✅

    • Create multiple service areas

Feature: Define by city

  • Old Service Area: ❌

    • Zip codes only

  • New Service Area: ✅

    • Choose by city or zip code

Feature: Reusable across tools

  • Old Service Area: ✅

  • New Service Area: ✅

    • Same settings used across Online Booking, HCP Assist, CSR AI, and more

Feature: Future-ready

  • Old Service Area: ❌

  • New Service Area: ✅

    • Built to support map-drawing, routing, and pricing features


🛠️ How to Set up Multiple Service Areas

🔒 This feature is available to all Pros with access to Online Booking or HCP Assist.

  • Go to your Service Area Settings

    • From your web dashboard, navigate to My Apps > Online Booking > Service Area

  • Click "+ Add Service Area"

    • Each service area can have its own name, zip codes or cities, and trip charges.

  • Choose how to define the area

    • You can select:

      • Cities (e.g. San Diego, CA)

      • Zip Codes (e.g. 92101, 92102)

    • You can mix and match within the same area.

  • (Optional) Add a trip charge

    • Add a fee to jobs booked within this service area, if applicable.


🔁 Can I still use just one service area?

Yes! If you’re happy with a single area, you don’t have to change anything. Your current setup will still work—this new feature simply gives you more control if you want it.


🤖 How it Works with Other Tools

These service areas are shared across:

  • ✅ Online Booking (OLB)

  • ✅ HCP Assist

  • ✅ CSR AI

  • ✅ Job booking from your web or mobile app

This ensures consistent service logic no matter how a job is booked.


🚀 Coming Soon

We’re not done yet! This is just the beginning of our improved service area capabilities.

Here’s what’s coming next:

  • ✏️ Draw service areas directly on the map

  • 🧠 Route optimization by distance or drive time

  • 🛑 Improved validations to prevent overlap or gaps

Having trouble finding what you need?

For further assistance, please reach out to our Chat Support team

via the Blue Chat Bubble in your Housecall Pro account, or

contact our Phone Support team at (858) 842-5746.

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