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Settings Page Overview

Easily setup and navigate through your account settings page

Written by Shontiquia K

Account Settings

We have introduced the Account Settings page, making it easier than ever to find and make the changes needed to run your business more effectively with Housecall Pro.


Navigating to Settings

  • Click the gear icon in the bottom-left corner of the page to navigate to your settings page.

  • Once there, you'll see your settings organized into three groups on the left rail: Global Settings, Feature Configurations, and Tags & Tools. Select any item in the left rail to go to that settings page. Many pages also have their own sub-tabs across the top for related settings.


Global Settings

Company

  • Profile: Your business name, phone number, and address appear on invoices and estimates to customers. Set your support email, industry (for templates and price book line items), logo, and the message shown on invoices, receipts, and estimates.

  • Business hours: Set your opening and closing times. These display on your Housecall Pro calendar and online booking page (if applicable), and are used for GPS tracking windows if enabled.

  • Service area: Set the zip codes where you're willing to travel for jobs. This determines which customer locations can be serviced.


Billing


Notifications

  • Configure the automated communications sent to customers and your team for jobs and estimates (Scheduled, On My Way, Finished, Reminder, Cancelled, Sent, etc.), including delivery method (text/email) and message templates.


Refer a Friend

  • Share your referral link or code to earn rewards when a business you refer becomes a customer.


Login Authentication


Feature Configurations

Booking

Set up general booking rules, service pricing, online booking, and Reserve with Google across four tabs.

  • General: Set booking preferences (flexible scheduling, set start time, or manual) and scheduling type (auto-scheduling or manual), plus your booking hours per day.

  • Services & Pricing: Create pricing forms and manage available services on your online booking page.

  • Online Booking: Preview and share your booking page, and manage pricing, payments, deposits, and your overall booking flow.


Customer Intake

  • Customize your Request Guide, Reminders, and FAQs. These features allow you to personalize the intake experience for your customers, ensuring that all necessary information is collected up front.


Customer Portal


Estimates


Inbox

  • Phone Numbers: Allows you to set up, view, and manage all of your phone numbers, including your Main Business Line.

  • Text Messaging: Register for Text Messaging to send and receive customer communications via text.

  • Voice: Create and set up your VoIP call flows, which will dictate how your calls go through the system.


Invoices


Jobs

  • Templates: Create and manage templates for common types of jobs your company performs to streamline key details, including line items, checklists, job tags, notes, and more

  • Time Tracking: Turn on time tracking so employees can clock in/out for timesheets and track travel time and time on the job right from the mobile app, giving you accurate labor data for every job.

  • Job Splits: You can configure job splits, which define how revenue is attributed to individuals on multi-employee jobs.


Job Inbox

  • A hub that funnels all your job opportunities. Turn on auto-reply for new leads, and connect to lead-provider integrations (American Standard, Angi Leads, Trane, Yelp, Thumbtack, and more) to auto-capture leads, jobs, and estimates.


Leads

  • Customize your Lead form (text, fields, redirect) and get an embeddable "Contact us" form for your website. Submitted leads automatically flow into your Job Inbox and Pipeline.


Marketing Center

  • Set a reply-to email, manage your Housecall Pro website settings, and configure your review settings across the Campaigns, Website, and Reviews tabs.


Pipeline

  • Set up Automations to handle routine follow-ups and status updates automatically, and use Customize Boards to add, rename, reorder, or hide columns and statuses so each board matches how your team works.


Price Book

  • Services: Import or export your services, and use the Service Price Adjuster to increase or decrease pricing across all services or just specific categories by a set percentage, with the option to round to the nearest dollar.

  • Labor rates: Labor rates determine how much you charge for labor across your service items. You can manage and adjust these rates whenever needed.

  • Tax Rates: Create and manage multiple tax rates, each with a customer-visible description, and apply them directly to invoices for accurate, transparent billing. These rates can be edited or deleted anytime.


Schedule

  • Turn on Schedule with Routes to shift from employee-based scheduling to route-based scheduling. Create and manage route templates, grouping jobs by territory, crew, or shift, and assign employees to each route so your calendar organizes work by route instead of by individual.


Service plans


Tags & Tools

Checklists

  • Checklists help make sure nothing gets missed on a job. Turn them on for jobs and estimates, and create or manage checklist templates for your team to follow.


Job Fields

  • Job Fields provide a more structured and organized way of capturing specific information about your work that results in more accurate and consistent reporting. They can be used while creating a new job or estimate, or on existing jobs and estimates.


Lead Sources

  • Lead source tracking gives you clearer reporting, so you can invest confidently in the channels that bring in the best jobs, across customers, jobs, and estimates.


Tags

  • Tags let you categorize jobs, estimates, and customers so you can filter and search within reports. They're internal-only identifiers, giving your team an easy way to flag and distinguish specific records.


Need help or have questions?

We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.

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