What are Commissions?
Commissions let you track and reward team members for the work they perform and the services they sell on jobs. With Housecall Pro's flexible commissions, you can:
Assign Worked Bys (team members who performed the work) and Sold Bys (team members who sold the work) to individual line items
Set individual commission rates per team member
Calculate commissions based on either Revenue or Gross Profit
📌 Note: Commissions apply to jobs only — not estimates. The Commissions card is also not available in the Housecall Pro mobile app.
Getting Started
Step 1 — Enable Commissions
You can enable commissions by either going to Settings → Team & Permissions or Settings → Jobs → Costs & Materials
Click Manage Pay
Toggle Commissions on
Step 2 — Choose Your Commission Basis
Decide whether commissions across your account will be calculated on Revenue or Gross Profit. This setting applies to all jobs and team members.
Step 3 — Set Team Member Rates
Configure each team member's Worked by and Sold by commission rates.
Choosing a Commission Basis
Revenue
Commission is calculated on the total amount billed to the customer, before any costs are subtracted.
Commission = Job Revenue × Commission Rate %
Best for businesses that want a simple structure or pay team members based on sales volume.
Example: A $2,000 job at 10% → $2,000 × 10% = $200 commission
Gross Profit
Commission is calculated on the job's gross profit — the amount remaining after costs are deducted from the subtotal.
Gross Profit = Subtotal − Actual Labor Costs − Material line item unit costs − Material job inputs − Miscellaneous job inputs − Discounts Commission = Gross Profit × Commission Rate %
The exact costs factored into Gross Profit depend on your Job Costing settings.
Example: A $2,000 job with $500 in materials and $300 in labor at 10%:
Gross Profit = $2,000 − ($500 + $300) = $1,200
$1,200 × 10% = $120 commission
How Job Settings Impact Gross Profit
Review your Job Costing configuration to confirm which cost types are included for your account.
Job Setting | When ON | When OFF |
Show expected job costs | Service line item unit costs are excluded | Service line item unit costs are subtracted |
Material job inputs | Material job inputs are subtracted | Material job inputs are excluded |
Miscellaneous job inputs | Miscellaneous job inputs are subtracted | Miscellaneous job inputs are excluded |
Travel and time on jobs | Actual labor costs (time on job × fully loaded rate) are subtracted | Actual labor costs are excluded |
Which Should I Use?
If you want to… | Use |
Pay based on the total value of the job billed to the customer | Revenue |
Keep setup simple with no cost tracking required | Revenue |
Incentivize team members based on how profitable the job was | Gross Profit |
Reward efficiency on jobs with varied material and labor costs | Gross Profit |
Both Revenue and Gross Profit support manual splits for distributing commission across multiple team members on the same job.
Configuring Team Member Rates
Each team member can have two commission rates:
Worked by Commission % — applied when the team member is assigned as a Worked by
Sold by Commission % — applied when the team member is assigned as a Sold by
To Set Rates Per Team Member
Go to Settings → Team & Permissions
Click Manage Pay next to the team member
Enter the team member's Worked by Commission % and/or Sold by Commission %
Click Save
Decimal rates are supported (e.g., 7.5%, 12.25%). Rates set here are the team member's defaults and apply automatically when they're assigned to jobs.
Adding Commissions to a Job
Once commissions are enabled, a Commissions card appears on every job. When a team member is assigned to a job, they are automatically added as a Worked by on all line items.
Marking Line Items as Commissionable
Each line item is marked commissionable by default
Use the checkbox to mark a line item as not commissionable if needed
Assigning Worked By and Sold By Roles
Open a job and expand the Commissions card
Each commissionable service and material line item is listed in the dropdown
The Worked By section is automatically pre-populated with the team member(s) who performed the work
Sellers must be added manually
For each team member, open the dropdown and select the line items they should receive commission for
Click Save
Commissions Summary
The Commissions card shows a breakdown for each assigned team member:
Column | Description |
Team member | The assigned team member |
Role | Worked by or Sold by |
Commissionable $ | The dollar amount the rate is applied to |
Rate % | The team member's commission rate |
Commission $ | The calculated commission amount |
Calculation Methods
The Commissions card supports two calculation methods. You can switch between them on any job.
📌 Note: For Gross Profit–based commissions, only Manual Split is supported.
Line Items (Default)
Commissions are calculated per line item based on each assigned team member's rate.
Commission = Line item amount × Team member rate %
When you add, remove, or change a line item, commissions recalculate automatically.
Example 1 — Single Worked by:
A $500 service assigned to a Worked by team member at 10%:
→ $500 × 10% = $50.00 commission
Example 2 — Worked by + Sold by:
A $500 service with a Worked by at 10% and Sold by at 5%:
→ $50 (Worked by) + $25 (Sold by) = $75.00 total for that line item
Manual Split
Instead of calculating per line item, commissions are split from a total commissionable pool across assigned team members. Use this when you want to control the exact percentage each person receives from the job total.
Switch the calculation method to Manual Split on the Commissions card
The total commissionable pool is displayed
Set the split percentage for each team member
Optionally, enter a fixed dollar override for any team member
Click Save
Discounts and Commissionable Line Items
Apply Discounts Toggle
The Commissions card includes an Apply Discounts toggle:
ON — The discount is deducted from the commissionable pool before calculating commissions
OFF — The full pre-discount amount is used as the commissionable pool
This setting persists per job and can be toggled at any time before saving.
Frequently Asked Questions
What happens when I add or remove a line item on a job with commissions set up?
Commissions recalculate automatically. Any manual overrides are preserved but flagged so you can review them.
Can a team member be both a Worked by and a Sold by on the same job?
Yes — they can be assigned as Worked by on some line items and Sold by on others. Each role uses its respective rate.
Does the calculation method (Line Items vs. Manual Split) affect the commission basis (Revenue vs. Gross Profit)?
No. The commission basis determines what amount commissions are calculated on. The calculation method determines how that amount is split among team members. They're independent settings.
Can I use different commission rates for different line items on the same job?
Rates are set at the team member level. However, you can use a manual dollar override on any team member in the Commissions card to adjust a specific amount for that job.
Are commissions tracked on mobile?
No — the Commissions card is not available on the Housecall Pro mobile app.
Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.