What is a Texting Number?
The ability to add a texting number is available on all plans once you complete the registration process. It allows you to select a custom, randomly generated phone number within the area code you choose. This phone number will be the number that your text messages to customers come from.
Setting your texting number gives your customers the ability to reply to your automated and direct messages! Their responses will go straight to the Customer Inbox. If your customer calls that number, it will forward to the business number you have set in your company settings.
While your registration is under review, you can familiarize yourself with our SMS features in the Custom SMS Number collection of our Help Center.
Register for Text Messaging
Register for Text Messaging to send and receive customer communications via text. After your registration is approved, you will be able to send important job-related communications like invoices and estimates through text and receive customer replies directly in your HCP account.
To register for Text messaging:
Click the gear icon in the top right corner of your HCP account to go to Settings.
Select Communications from the Settings menu on the left.
Click the Text Messaging tab in the Communications settings page.
You’ll then see instructions on how to prepare for registration. We recommend having your CP-575 letter on hand prior to beginning. Once you’re ready, click the Begin registration button to proceed.
⚠️ Please list your legal company name, address, and EIN exactly as it is displayed in your EIN. Having a mismatch on your legal company name, address, or EIN will cause brand verification issues. Any lines above the address is your legal company name that is registered with the IRS.
You will then be prompted to select your business structure. If you have any questions, please consult the Help Articles linked in the registration flow or reach out to Support via the Blue Chat Bubble.
After completing your business registration, you will be prompted to add a valid, publicly accessible website. This website must contain all of your relevant business information, like business description, service area or address, list of services, and contact information. (Please see the website requirement for A2P registration article if you do not have a website.)
Before submitting your registration, you will have the opportunity to review all the information you input. Please double-check that all information is accurate. Any inaccuracy will result in registration failure with Twilio and delay your ability to select and use a texting number.
Set Up a Texting Number
Your texting number is the number your manual and automated texts will come from, and it gives you the ability to send your customers invoices and estimates via text.
Once your texting registration has been approved, you will be prompted to set up your Texting Number:
Enter your area code and click the arrow button to the right.
Select your Texting Number from the list of available numbers.
Click Save Number to complete the setup process.
📌 Note: Remember that once you've selected a number, it cannot be changed.
Your texting number has now been set!
🔎 Up Next: Customize SMS Notifications.
Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.