In addition to the automated customer notifications, employees will also receive automated push notifications when a job has been assigned to them and scheduled on their calendar, as well as a reminder notification an hour before the job starts.
How to Troubleshoot Employee Push Notifications (Mobile)
When an employee enters the HCP mobile app for the first time, the app should prompt them to accept the permissions for location and notifications once they tap on a job.
If an employee has accessed the app previously and the message no longer appears, delete and reinstall the app.
If the employee still doesn't receive push notifications, there's a chance that their app notification settings are incorrect. In this case, follow the steps below.
To Set Up Employee Notifications for the HCP Mobile App:
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Once the settings are to your liking, you can navigate out of your Settings app, and the information will automatically be saved.
Support
If you're still experiencing issues with receiving Mobile Push Notifications, please reach out to our Support team for live customer support.
From the HCP web portal, click the Blue Chat Bubble and select Support at the top of the Global Chat menu that appears to the right.
From your HCP mobile app, go to More in the bottom right of your navigation bar. Select Chat & help center from the menu, then tap Send us a message, and follow the prompts.
If you’d prefer to talk with a team member over the phone, no worries! You can call our Support number at (858) 842-5746.
Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.