How to Request Support on a Call
With HCP Assist, you can request dedicated support on specific calls.
To request support:
Click the Inbox tab in the navigation bar at the top of your account.
Select HCP Assist > Call Log from the Inbox menu on the left.
Select a call from the Call Log, and a detailed view will appear.
Dedicated support can be requested by clicking the "I need help with this call" link at the bottom of the call details window.
What if I have multiple calls I want to inquire about?
If you have questions about multiple calls, you do not need to start multiple chats. Once you open a chat with our team, you can provide the caller's name/number for the other calls you would like support with, and our Support Team will assist you with all of them in one place!
What if my question is not related to a specific call?
The best way for our team to assist is with an example of the situation you have a question about. If you have a question about the way calls are handled and can provide a caller's name/number for reference, that will help us to best assist you! If you do not have an example, no worries, we've got your back!
To get assistance with HCP Assist, you have several options:
Send a reply message via the HCP Assist call log.
Go to the Blue Chat Bubble > General Support > HCPA Answering Service.
Call us at (858) 842-5746 M-F 8AM-8PM EST, Sat-Sun 11AM-7PM EST.