Tax Rate Error

If you have received a similar error to: 

ERROR The tax rate 5.0% with name Tax was not found on your QuickBooks account. Please create the tax rate 5.0 with name Tax on QuickBooks and click 'Reprocess

The system has found that the tax rates are not identical between your QuickBooks and your HouseCall Pro account. QuickBooks requires that the tax rate in HouseCall must match exactly. This includes spelling, capitalization, punctuation, or any empty spaces at the end of the name, etc. You will need to review the saved tax rate in HouseCall Pro to match your QuickBooks tax rate.

Compound Tax Rates

HouseCall Pro does not currently support compound tax rates.  If this is an issue, please contact Customer Success via the blue chat bubble.

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