Video Attachments on Mobile
Photos are great, but they don’t always tell the whole story. That’s why we’re excited to introduce video uploads for jobs on mobile! Now you can capture and share the full picture—whether it’s a broken part, an unusual sound, or anything else that needs a little extra explanation.
You can upload videos under a minute long to any job, and if it's longer, our in-app trimmer makes it easy to trim it down.
Skip the long descriptions and let your videos do the talking!
Please Note:
The following features are in Beta and are not yet available on all accounts. These features are subject to change. This new functionality is available to early users at no additional cost, but pricing will change in the future.
Recording and Uploading Videos on Jobs from the HCP Mobile App
Capturing and uploading videos directly from your mobile device is a powerful way to enhance job documentation and communication. In this section, we’ll walk you through the process of recording videos, trimming them when needed, and uploading them to the Job Details page—all from within the app. Whether you’re showcasing a problem or explaining a solution, these steps will help you efficiently share important visual information with your team.
How to Record and Upload Videos on Jobs
To record videos from a job on the Housecall Pro mobile app:
Tap the "Attachments +" button on the Job Details page.
Then, tap the camera icon in the top right corner of your screen.
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Tap "Use camera" to record a new video, or tap "Select photos or videos" to upload a video from your camera library.
When recording a new video, tap the "Video" option on your camera and press the red shutter button to start recording.
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When you've finished recording your video, press the shutter button again, then tap "Use Video" to start uploading.
If you take a photo that is longer than one minute, we will prompt you to trim the video before we can upload it.
How to Trim a Video
If you are uploading a video that is longer than one minute, we will prompt you to trim the video.
When prompted to trim your video, tap "Manage" next to the video file.
Then tap "Trim video" to confirm.
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Use the trimmer to select what part of the video you want to trim.
Remember that the highlighted section of the video is the section you'd like to keep. Anything outside of that will be removed.
When you've finished trimming the video, tap "Done" in the top right corner of your screen.
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Attaching and Sharing Videos
After uploading a video to a job, you can share it with your customer when sending their invoice, or easily send it to others via email, text message, or any messaging app on your phone.
How to Attach Videos to Invoices
To attach a video to an invoice:
When sending an invoice, tap the paperclip icon located just above the invoice preview.
Then, tap "Attachments" from the prompt at the bottom of your screen.
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Select your video(s) and any other attachments you want to include and tap "Done" in the top left corner.
Then, continue to send your invoice as you normally would.
How to Share Videos with Your Customers
To share a video with your customer:
Navigate to the Job Details page and tap the Attachments section to open it.
Next, select a video you'd like to share with your customer.
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Tap on the share icon in the top right corner of your screen, then select how you'd like to share the video, and you're all set!
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Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.