Understanding Email Deliverability
Email providers like Gmail, Yahoo, and Outlook use their own filters to protect users from spam. Because of this, legitimate emails — including those from Housecall Pro — can sometimes end up in folders like Promotions or Spam.
If your customer can’t find an email, ask them to check other folders and mark it as "Not spam" to help future messages reach their inbox.
How to Check an Email's Delivery Status
If you've sent an email and want to confirm that it's been successfully delivered to your customer, you can easily check the Activity Feed on the Job or Estimate details page.
Be sure to double-check the customer email address you have on file.
📌 Note: This does not include emails for Reviews. Review emails can be found in the Reviews Activity section of the Reviews app.
To check the delivery status of an email, follow these steps:
First, click on Customers from the HCP navigation bar at the top of your screen.
Next, select either Jobs or Estimates from the menu on the left and select a job or an estimate. This will take you to the Job/Estimate Details page.
On the Job/Estimate Details page, scroll down to the Activity Feed.
If an email was sent for the Job or Estimate you selected, you'll see an action item from Housecall Sparky labeled:
"Job scheduled email sent to..."
"Appointment scheduled email sent to..."
"Estimate scheduled email sent to..."
"Invoice email sent to..."
"Estimate email sent to..."
"Job review request email sent to..."
These action items will show which email address the email was sent to, and will also indicate whether the email was delivered successfully.
If the email was delivered successfully, the font will remain black.
If the email was NOT delivered successfully, it will appear in red.
Job and Estimate Email Delivery Statuses
On the Activity Feed of a Job or Estimate Details page, you can click on the action items to view a breakdown of the details.
At the bottom of the section, each action is listed with timestamps and statuses (sent, delivered, opened, or dropped).
If an email has been opened by the customer, this breakdown will also show how many times it has been opened, with a number indication in parentheses next to the word "opened."
If an email was dropped, you'll see how many times the email was attempted to be sent, as well as the reason why it was not sent successfully.
📌 Note: Some email providers do not share whether or not the email was opened and/or clicked.
Check out our tips on how to better connect with your customers.
Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.