Connect the Google and Facebook reviews you receive back to the jobs that earned them, so you can see which jobs and techs earn the best reviews.
To get started, go to Marketing > Reviews.
Why match reviews to jobs
When a review arrives from Google or Facebook, it does not say which job it came from. Matching connects the review to its job, customer, and technician. Once matched, you can:
Reply knowing exactly what work the customer is talking about
See which technicians and services earn the best reviews
Stop sending review requests to customers who already left you one
Review match states
Every Google and Facebook review shows one of these states.
Suggested match by HCP: Housecall Pro found a likely job. Review it and confirm.
A job number: already matched. Click the number to open the job.
Match review to job: no job match suggestion found. Search and manually match the job.
Confirm a suggested match
Go to Marketing > Reviews
Find a review showing a Suggested match by HCP card
Check the details on the card: job number, job name, completion date, customer, and technician
Click the job number first if you want to see the full job before deciding
Click Confirm
Once confirmed, the review shows the matched job number as a link that opens that job.
🛠️ Pro Tip: Suggestions are prepared when you open your reviews list. Checking Reviews regularly means suggestions are ready and waiting for you.
Match a review to a job yourself
Use this when there is no suggestion, or when the suggestion is wrong.
Go to Marketing > Reviews
Find the review and click Match review to job
The Match jobs and reviews window opens with the review shown at the top
Under Find a job to match, type in the Search box
Search by job number, customer name, technician name, or date
Select the correct job from the results
Click Save
ℹ️ If your search returns nothing, you will see No jobs found. Try a shorter search term, or search by the customer's name instead of the job number.
Change an existing match
Go to Marketing > Reviews
Find the matched review and click the Change job match icon, or click Change on a suggestion card
The Match jobs and reviews window opens, showing the Current match
Search for and select the correct job
Click Save
Mark a review as having no matching job
Some reviews come from people who were never customers, such as a neighbor or someone who found you online.
Go to Marketing > Reviews
Open the review and click Match
In the Match jobs and reviews window, click Save as no match
The review then shows a No job match label.
Search, filter, and sort your reviews
Go to Marketing > Reviews
Click the filter icon above the reviews list
Filter by Source, Reply status, or Job match status
Applied filters appear as chips you can remove one at a time
Use the sort control to sort by date or by rating
You can filter by:
Source shows All, Housecall Pro, Google, and Facebook. Default is All.
Reply status shows All, No reply, and Replied. Default is All.
Job match status shows All, Unmatched, and Matched. Default is All.
Note: Google and Facebook only appear under Source if you have connected those accounts. If neither is connected, the Source filter is hidden. See Connect Google Business Profile and Facebook to Reviews.
Search covers review content, replies, technician names, reviewer names, dates, and job numbers. Your filter and sort choices are remembered when you come back to the page.
Good to know
Matching applies to Google and Facebook reviews only. Reviews left on your Housecall Pro page are already connected to a job, so they need no matching.
Marking a review as "No job match" does not remove it from the Unmatched filter. This is expected behavior, not a bug.
This is available on Housecall Pro web. You can use a phone or tablet browser, but these screens are not in the Housecall Pro mobile app.
Frequently asked questions
Why does a review already show a matched job when I never confirmed it?
Having the “Optimize review routing for me” toggle on, Google reviews can be connected automatically when the reviewer logs into their Google account when leaving a review. If a match looks wrong, click the Change job match icon and choose the correct job.
Why does a review I marked "No job match" still show under Unmatched?
The Unmatched filter includes every review without a confirmed job, which covers reviews you marked as having no match. This is expected.
Why don't I see a suggested job for some reviews?
A suggestion appears only when Housecall Pro finds a job that looks like a likely match. If the reviewer's name does not line up with a customer, or there is no nearby completed job, you will see Match review to job instead so you can search yourself.
Can I match a lot of reviews at once?
Not in this release. Reviews are matched one at a time.
Does matching a review change what my customer sees?
No. Matching is for your records only. Your customer sees nothing, and the review on Google or Facebook is unchanged.
How does matching help my review requests?
If you use the setting to skip customers who already left a review, that only works for reviews matched to a job. Matching your reviews makes that setting more accurate.
Need help?
Reach out to support via the blue chat bubble in Housecall Pro or call (858) 842-5746.