Eligibility
From time to time, Housecall Pro offers promotional fee waivers on payment processing to help organizations get started with Housecall Pro’s payment features. This set of promotions requires an organization to activate and be approved for PayPal and Venmo payments through Housecall Pro. If you haven't yet set up and been approved for Housecall Pro Payments, you'll need to do that first before you're able to activate PayPal and Venmo payments.
Not all Pros are eligible for every promotion. If you qualify for an offer, you'll be prompted directly in your Housecall Pro account with the specific terms that apply to you, including the payment volume that is eligible for free processing, the payment methods it covers, and how to activate it. If you haven't received a prompt in your account, you're not currently eligible for an active offer.
Each eligible organization may redeem an offer once.
How it works
Once you activate and are approved for PayPal and Venmo payments, Housecall Pro will waive processing fees on a set dollar amount of payments volume, shown to you in your account when the offer is presented. Depending on the offer, this may apply to all payment methods processed through Housecall Pro Payments (credit and debit cards, ACH/bank transactions, Klarna transactions, PayPal, Venmo, and PayPal Pay Later transactions), or only to PayPal, Venmo, and PayPal Pay Later transactions.
Housecall Pro may end promotions at any time at its sole discretion.
What's not included
The following fees are not waived under any available offer and will apply as normal:
Instapay fees (1% for instant payouts on card and ACH transactions)
The active user fee for Tap to Pay on Mobile usage ($5 per month for each active user)
Consumer financing fees
Reaching the cap
If a transaction would put your total promotional payments volume over your offer's dollar amount, your processing fee may not be waived on that transaction. In cases where the processing fee is not waived, standard fees apply instead, and the waiver carries over and applies to your next transaction that fits within your remaining volume allowance.
Refunds and disputes
Once a transaction is processed and the fee waiver is applied, the full amount of that transaction counts toward your promotional payments volume cap, even if the transaction is later refunded or disputed.
How credit card surcharging interacts with the promotion, if you've enabled surcharging on your account
Credit card surcharging is automatically suppressed for any credit card transaction to which the promotion is applied. Surcharging will automatically apply on any credit card transaction not subject to the promotion, and will automatically resume after the promotion amount has been reached.
Changes to this offer
This is a limited-time offer. Housecall Pro may modify or discontinue it at any time without notice.
Questions about these promotions
For additional questions about these promotions, please contact Housecall Pro Support via the Blue Chat Bubble in your Housecall Pro account or give us a call at (858) 842-5746.
