Standard Credit Card Processing Rates & Timeframes
As of March 18, 2020, our standard credit card processing rates are as follows:
2.59% when the card is swiped, tapped, or chipped with our card reader (flat rate).
2.99% when the card is entered online by the customer via an invoice emailed to them.
3.49% when the card details are manually entered or scanned with the app or entered by your staff in the web portal.
Standard processing times for credit card payouts:
5-7 business days for your first payout.
2 business days for all subsequent payouts.
Please Note: You cannot use the credit card option in our system if you do not use our payment processor.
📖 Help Center Articles:
To learn more about setting up your account for payments or using our Card Readers, check out our Help Articles, "How Do I Set My Bank Account for Payouts?" and "M2 Reader Setup and Use" in the HCP Help Center.
Instapay Processing Rates & Timeframes
Instapay Processing Rates are an additional 1% fee on top of any of the Standard Credit Card Processing fees:
3.59% when the card is swiped, tapped, or chipped with our card reader (flat rate).
3.99% when the card is entered online by the customer via an invoice emailed to them.
4.49% when the card details are manually entered or scanned with the app or entered by your staff in the web portal.
Instapay Processing Time: As little as 30 minutes, up to 24 hours.
Please Note: There are transaction limits when using Instapay. The daily limit is $100,000 and the single transaction limit is $50,000 for Pros in the United States and $10,000 for Pros in Canada. Rates may vary based on plan - contact us via the blue chat bubble if you have questions or would like more information.
📖 Help Center Article:
To learn more about how to get Instapay, check out our Help Article,
"Setup Instapay" in the HCP Help Center.
ACH Processing Rates & Timeframes
Standard Processing Rate for ACH payments: 1% per transaction
Standard processing time for ACH: ACH payments typically take 1-2 business days to complete. Some ACH payments are subject to review, which may prolong their processing time to up to 7 business days.
Please Note: The fee may vary based on your specific plan. For details, reach out to our Chat Support team via the Blue Chat Bubble in your
HCP account so our team can confirm your rate.
📖 Help Center Article:
To learn more about setting up your account for payments, check out our Help Article, "How Do I Set My Bank Account for Payouts?"
in the HCP Help Center.
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.
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