Setting Up Your M2 Card Reader
Using our card reader is fast and simple! There are many benefits, including an enhanced customer experience and ease of mind knowing that both your and their account information is secure. You will also be protected from disputes reported as fraudulent activity.
When you first receive your Card Reader:
Fully charge it using the charging cable provided.
Verify that the Card Reader's firmware is updated.
To verify that your card reader's firmware is updated, follow the steps in the following section, "Updating Your M2 Card Reader's Firmware."
❗Important:
Do not connect your card reader through your phone’s Bluetooth settings.
Instead, please connect through your HCP app. To avoid any issues, make sure anyone in your company using a Card Reader knows to never connect them through the device’s Bluetooth settings.
Updating Your M2 Card Reader's Firmware
You'll update your M2 card reader's firmware by going through the steps of taking a payment on your mobile device (without actually processing the payment).
Turn on the card reader by pressing the power button. The first LED will turn on, indicating that the card reader is ready for payment.
Select a job on your HCP mobile app.
You can create and select a test job rather than a job for a customer.
Tap the 'Pay' icon at the top of your screen, then tap 'Next' on the Checkout screen and select 'Credit Card' as the payment type.
Tap the 'Card Reader' button, and your device will automatically begin searching for the card reader.
Tap 'Pair' when prompted.
For Android devices, tap 'Pair, then 'Pair & connect.'
Once your card reader connects, the firmware update will start automatically, if needed. This should take between 2 and 10 minutes to complete.
Once your M2 card reader has been connected and updated, you'll be prompted to run the card.
You can then cancel the transaction.
iOS (iPhone/iPad) | Android |
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📖 Help Center Article:
To learn more about taking payments with your card reader, check out our Help Article, "How do I run a credit card charge with the card reader?"
in the HCP Help Center.
Please Note: The card reader is currently only available in the U.S. and is not yet available to our Canadian Pros.
M2 Card Reader LED Indicators
When your M2 Card Reader is turned on, the LED lights located on the top of the card reader indicate its current status.
Status Indicators:
Lights | Meaning |
None | The reader is off |
First LED ON | Ready for payment |
LEDs ON in consecutive order | Reading card information |
4 LEDs ON + “BEEP” | Card read successful |
First LED flashing | Reader is in standby mode |
Battery Indicators:
Lights | Meaning |
4 steady lights | Fully charged |
3 steady lights | 75% charged |
2 steady lights | 50% charged |
1 steady light | 25% charged |
1 steady light + 1 blinking light | Charging |
📖 Help Center Article:
For information regarding how to troubleshoot your card reader, check out our Help Article, "Card Reader - How to Troubleshoot" in the HCP Help Center.
Check out these simple tips on collecting payments from your customers!
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.