Card Reader FAQs

Frequently asked questions regarding the Housecall Pro card readers.

Ian avatar
Written by Ian
Updated over a week ago

How do I get my own card reader? 

  • If you’d like your own Housecall Pro card reader, Please visit your My Money page within your account to place your order.

Does the card reader work with iPads? 

  • Yes! The card readers are iOS compatible.

Can I use a reader with my Android or Android Tablet? 

  • Yes! Card readers can be used with Android devices. 

I live in Canada, will I be able to use the card reader?

  • Card readers are not currently available in Canada.

Can I use one card reader with my iPhone/iPad and Android device? 

  • Yep! The card reader will work the exact same way with iOS and Android devices.

How long will the card reader battery last?

  • Out of the box, the card reader should last at least a thousand swipes/chip reads. The reader automatically shuts itself off after a few idle minutes. That being said, we do still suggest charging them often to ensure the battery is full and good to go. Better safe than sorry!  

I purchased a BBPOS card reader from a different company, can I use it with Housecall Pro?

  • Currently, only card readers purchased through Housecall Pro can be used with our app.

How can I view the payment afterwards?

  • Click into My Money and navigate to the left of the credit card button.

  • Open up transactions to view card reader payments

What payment methods work with the card reader? 

  • Apple Pay 

  • Android Pay

  • Samsung Pay

  • VISA Paywave

  • MasterCard PayPass

  • AMEX ExpressPay

  • Discover D-PAS

Where's the card reader button?

  • Please chat in if you're not seeing the 'Use Card Reader' button shown in the picture below. Our support team will take care of you right away! 

Having trouble collecting from your customers? Check out these simple tips!

Did this answer your question?