Community Profile Overview

The Community tab in your Housecall Pro app is your gateway to expanding your network and sharing jobs with other pros in your area. To maximize your chances of receiving referrals, it's essential to have a fully set up and optimized profile. Think about it—would you purchase a product or book a service without seeing what it looks like? The same principle applies when referring a customer to another Pro. You wouldn’t refer a trusted customer to another service professional without knowing who they are or the quality of their work, and other pros won’t either!

To access your community profile on iOS, tap More at the bottom of the screen, then select Community. To access your profile, click on your profile picture (or your initials if no picture is set) located in the top right corner.

To access the community profile on Android, open the Menu bar, then tap My Community. To access your profile, click on your profile picture (or your initials if no picture is set) located in the top right corner.

Refer to the image provided to guide you through the process and ensure that you complete steps 1 through 5 for setting up your profile.

To set up your community profile, first, upload a cover photo that truly represents your business and brand. Choose an image that embodies your identity, such as a truck wrap, a group picture with your employees, or even a family photo.

Here's how to upload your cover photo: Click the pencil icon located in the bottom right corner of the cover photo area. Then, select "Choose Photo" from the menu. Finally, pick the desired photo from your files, position it as needed, and save your changes.

The next step is to add a profile picture. Upload a professional photo of yourself, as you are representing your company within your community.

To upload your profile picture: Start by going to your employee settings on the web portal (not the app). Click the gear icon in the top right corner of your Housecall Pro account to access your Account Settings. Select "Employees & Permissions" from the menu on the left-hand side and then click on your name (or the name of the account representative).

In the Edit Employee pop-up window, click "Select Image" under the image icon. Choose, adjust the size, and save your profile picture. It will now appear in your Community Profile.
​

The next step is to specify your industry. Ensure you are listed under the correct industry or industries so that other professionals can see the type of work you provide. Building a strong network with other professionals who specialize in different areas can be beneficial.

To check or update your industry, click the gear icon in the top right corner of your Housecall Pro account to access your Account Settings. From the menu on the left-hand side, click "Price Book." Ensure that "Services" is selected from the Price Book left-hand menu. Then, click "Add Industry" in the upper right-hand corner. Choose the appropriate options and save your changes.

The next steps are to upload your logo and add your company description.

First, click the gear icon in the top right corner of your Housecall Pro account to access your settings. From the menu on the left-hand side, click "Profile."

Scroll down to the "Company Description" section and click "Edit" to add your company description. This should include details such as your company's "About" section from your website, mission statement, specialties, and history.

Next, scroll down to the "Logo" section and click "Edit" to upload your logo.

Your updates will be reflected in your Community Profile once saved.
​

​Check out 8 shifts in home service business trends that may be affecting your business.