To delete a payment that was incorrectly recorded, follow the steps below. 

Keep in mind, this is NOT the same process as refunding a customer. See below for information regarding refunds. 

1. Open the job details page 

2. Scroll down to the 'Payment History' section 

3. Click the 'X' to the right of the payment 

4. Click 'Delete' to confirm 

If you believe a payment has been accidentally deleted, you can check the 'Activity Feed' and see which employee deleted it (see below).

How do I refund a credit card charge?

HCP Refunds in QuickBooks Online

I processed a partial refund and now I still have a balance due. How do I fix it?

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