Starting August 31, 2023, Pros will be responsible for all processing fees associated with the original card transaction and bank transfer (ACH) when issuing a refund.
Card payments can be refunded to your customer from the job details page.
Scroll to the bottom of the page and click on "REFUND" and enter the dollar amount to be refunded. You can choose to enter the full payment amount or a partial amount to be refunded. Click "ISSUE REFUND" to process.
When Housecall Pro submits the refund to your customer's bank, it can take anywhere from 5-10 business days to show up on your customer's bank account depending on that bank's processing time.
Pro Tip: If you are connected to Quickbooks, this refund will auto-reconcile, just as all of your credit card transactions do.
How do refunds with ACH work?
ACH refunds must be initiated within 90 days after the original payment. A refund can only be processed after the payment process has completed. For example, if a refund is initiated immediately after a payment is made, there will be a 4-5 business day delay for the charge to process first, then another 4-5 business days for the refund transfer process. ACH refunds cannot be issued after 90 days from the payment date.
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