Refunding Credit Card Payments
As of August 31, 2023, Pros are responsible for all processing fees associated with the original card transaction and bank transfer (ACH) when issuing a refund.
📖 Help Center Article:
For more information on processing fees, check out our Help Article, "Housecall Pro Payment Processing Options" in the HCP Help Center.
To refund a credit card payment:
Navigate to the Job Details page associated with the payment you need to refund.
Scroll down to the Payment history section and click 'Refund' to the right of the payment information.
Enter the dollar amount to be refunded in the 'Refund amount' field. You can choose to enter the full payment amount or a partial amount.
Click 'Issue Refund' to process the refund for your customer.
Please Note: When Housecall Pro submits a refund to your customer's bank, it can take anywhere from 5-10 business days to show up on your customer's bank account, depending on that bank's processing time.
🛠️ Pro Tip: If you are connected to QuickBooks, refunds will auto-reconcile, just like credit card transactions.
How Do Refunds Work for ACH Payments?
ACH refunds must be initiated within 90 days after the original payment, and can only be processed after the payment process has been completed.
For example, if a refund is initiated immediately after a payment is made, there will be a 4-5 business day delay for the charge to process first, then another 4-5 business days for the refund transfer process. ACH refunds cannot be issued after 90 days from the payment date.
Having trouble finding what you need?
If you still have questions or are looking for the status of a particular payout, please feel free to reach out to our Chat Support team via the Blue Chat Bubble in your HCP account, and our team will be happy to help! If you'd prefer to get support over the phone, you can contact our Phone Support team at