Credit card payments can be refunded to your customer from the job details page.
Scroll to the bottom of the page and click on "REFUND" and enter the dollar amount to be refunded. You can choose to enter the full payment amount or a partial amount to be refunded. Click "ISSUE REFUND" to process.
When Housecall Pro submits the refund to your customer's bank, it can take anywhere from 5-10 business days to show up on your customer's bank account depending on that bank's processing time.
Pro Tip: If you are connected to Quickbooks, this refund will auto-reconcile, just as all of your credit card transactions do.
Learn how Instapay can have your credit card payment in hand in less than 30 minutes.