How to Manage Tipping Options (HCP Web Portal)
To accept credit card tips when taking payments, you must first enable the option in your Housecall Pro account.
Please Note: Tipping only applies to credit card payments taken using the Housecall Pro credit card processor.
To set your default tipping options for all future invoices:
Click on the gear icon in the top right corner of your Housecall Pro account to navigate to the Settings page.
Scroll down on the Settings menu on the left side of your screen and click on the 'Invoices' drop-down, then select 'Payment options.'
Click on the toggles under the "Tipping" section to enable or disable the following tipping options:
Accept tips on online payments
When this setting is enabled, customers have the option to add a tip to their payment. Tip is only available when taking a credit card payment.
Use a separate tipping screen on checkout
If this option is enabled, your customers will see a more obvious tipping prompt on a separate screen before signing off on the payment.
Click the toggle next to the options you want to enable or disable, and you're all set! Your tipping options will be available on all future invoices sent to customers.
If you don't currently use our credit card processor and are interested in learning more, please fill out our Credit Card Payments Interest Form, and a Payments Specialist will reach out to provide additional information.
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