Stripe (our third-party credit card processor) limits the document upload size to 5 MB for all files. If you have combined multiple pieces of evidence into one document and are attempting to upload, you may get an error that the form can't be submitted because the file size has been exceeded. 

You can compress the size of files using this website (click here). 

Once on the PDF Compressor website

1. Click 'Upload Files'

2. Select the file(s) you want to compress

3. Once all files are compressed, you can find the document(s) in your browser and/or computer downloads, which you can save and submit through the evidence form

Credit Card Disputes

Prepare & Combine Dispute Evidence 

Converting Images to PDF Format

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