Payments | Housecall Pro Help Center

Housecall Pro Payment Processing Options

Credit card processing options, payout periods, and ACH transfer details and fees.

Written by Abbey Weber
Updated over a week ago

My Money - Overview

How to read your deposit history, pending transactions, and manage your card readers in the My Money section of your account.

Written by Abbey Weber
Updated over a week ago

Common credit card scams and scenarios and how to protect your business

credit card processing

Written by Christy Billings
Updated over a week ago

Payments on the Web Portal

'Get It Instantly!' Button

Switch your payout speed from standard to instant to get your money faster!

Written by Abbey Weber
Updated over a week ago

Take Payment (Web Portal)

Learn how to take credit card, cash, or check payment on the web portal.

Written by Abbey Weber
Updated over a week ago

Change the Date on a Payment

Written by Abbey Weber
Updated over a week ago

How do I refund a credit card charge?

Refunding credit card charges.

Written by Steven Stiriti
Updated over a week ago

I processed a partial refund and now I still have a balance due. How do I fix it?

Balance out invoices after issuing partial refunds

Written by Jil Overstreet
Updated over a week ago

How do I take a partial payment in the web portal?

Take partial payment or break up payments for larger jobs

Written by Jil Overstreet
Updated over a week ago

Delete a Payment

Delete accidental or incorrect payments in the web portal.

Written by Abbey Weber
Updated over a week ago

How do I download and/or print an invoice on the web portal?

Downloading and/or printing invoices using the web portal.

Written by Steven Stiriti
Updated over a week ago

View a Customer's Billing Invoice History

See all the invoices you have sent to a customer.

Written by Steven Stiriti
Updated over a week ago

Payments on the Mobile App

Taking Credit Cards on the Mobile App

Use Housecall Pro to take credit card payments from your customers on the spot.

Written by Abbey Weber
Updated over a week ago

Credit Card Tipping

When using the HCP credit card processor, you should enable credit card tipping so customers can thank you for the great service!

Written by Abbey Weber
Updated over a week ago

How does my customer pay through the consumer app?

The sign off has been sent, but the customer still needs to pay

Written by Alyssa Moretti
Updated over a week ago

Auto Invoicing

Setup Auto Invoicing

Send your customer their open/unpaid invoices automatically daily, weekly, monthly, or annually.

Written by Abbey Weber
Updated over a week ago

Cancel or Edit an Auto Invoice

Delete/remove, or adjust the settings for a customer's automatic billing cycle.

Written by Abbey Weber
Updated over a week ago

Online Payments

Turn 'Pay Online' Option On

Give your customers the option to pay their invoice with you online with their credit card.

Written by Abbey Weber
Updated over a week ago

Send Customers 'Pay by Text' Option

Give your customers the option to pay their invoice via text.

Written by Abbey Weber
Updated over a week ago

Turn Off 'Pay Online' Option

Disable the option for your customers to pay online.

Written by Abbey Weber
Updated over a week ago

Instapay

InstaPay

What is InstaPay?

Written by Christy Billings
Updated over a week ago

Setup Instapay

Setup Instapay and receive your money in just 30 minutes!

Written by Abbey Weber
Updated over a week ago

Instapay FAQ

Frequently asked questions about Instapay

Written by Christy Billings
Updated over a week ago

How are refunds processed for Instapay payouts?

What happens when I refund a customer via Instapay -

Written by Angel
Updated over a week ago

Why did my Instapay Payout Fail?

Common reasons for a bank rejecting your instant payout

Written by Angel
Updated over a week ago

ACH

How to turn ACH on from your app

Written by Alexa Greenberg
Updated over a week ago

ACH: Why 7-10 business days?

Learn why the processing time for ACH payments is 7 - 10 business days

Written by Nick Wildman
Updated over a week ago

ACH Payments FAQ

What ACH is, how much it costs, and how to use it.

Written by Katherine Scott
Updated over a week ago

Card Readers

Card Reader - Setup and Use

Follow these simple steps to setup and use your card reader in the field.

Written by Abbey Weber
Updated over a week ago

Card Reader - What do the lights mean?

Know what the different lights on your card reader mean.

Written by Abbey Weber
Updated over a week ago

Card Reader - How to Troubleshoot

If you've accidentally connected your card reader through your device's bluetooth settings, follow these instructions to resolve.

Written by Abbey Weber
Updated over a week ago

Card Reader FAQs

Frequently asked questions regarding the Housecall Pro card readers.

Written by Abbey Weber
Updated over a week ago

How do I run a credit card charge with the card reader?

Using your bluetooth reader to take payment in the field

Written by Angel
Updated over a week ago

Payouts and Credit Card Processing FAQ

Bank Account Setup for Payouts

How to connect your bank account and verify identity to deposit your earnings when using our credit card processor.

Written by Abbey Weber
Updated over a week ago

Finding Account and Routing Numbers

Know where your account and routing numbers can be found to get Instapay setup!

Written by Abbey Weber
Updated over a week ago

What types of credit cards does Housecall Pro accept?

Credit cards that can be processed within Housecall Pro

Written by Alyssa Moretti
Updated over a week ago

How safe is it to process payments?

Written by Christy Billings
Updated over a week ago

Do I have to use Stripe to process credit cards?

Written by Christy Billings
Updated over a week ago

Is my social security number necessary to accept payments?

Written by Christy Billings
Updated over a week ago

Create a Report - Credit Card Processing Fees

Create a report to view and export your credit card processing fees.

Written by Abbey Weber
Updated over a week ago

Where can I view my credit card transactions?

Get an itemized list of all of your credit card transactions and processing fees in your My Money section.

Written by Steven Stiriti
Updated over a week ago

Credit Card on File

Give customers the option to save a credit card on file, which you are then able to take payment from.

Written by Katherine Scott
Updated over a week ago

Company Cards

Getting Started - Company Cards

Set your employees up with company cards to manage and limit your company's spending.

Written by Abbey Weber
Updated over a week ago

Activating Company Cards

Activate company cards to start making charges!

Written by Abbey Weber
Updated over a week ago

Disputes

Credit Card Disputes

The process and expectations for all credit card disputes.

Written by Abbey Weber
Updated over a week ago

Converting Images to PDF Format

Change a JPG or PNG file to PDF for dispute evidence submission.

Written by Angel
Updated over a week ago

Prepare & Combine Dispute Evidence

Learn how to combine multiple PDF documents into one, single PDF document before submitting dispute evidence.

Written by Angel
Updated over a week ago

Compressing Large Files

Getting an error message that the file you are trying to upload is too big? Use these steps to compress the file.

Written by Angel
Updated over a week ago