If you skipped the import, this article explains how to manage the workflow for linking customers between the two systems when you create a job in Housecall Pro for a customer that already exists in QuickBooks Desktop.
What You Need To Know
When a customer is created in HCP, in order to sync that customer to QuickBooks Desktop we automatically create a unique link. This allows us to link all future jobs to that customer in QuickBooks Desktop. When you skip the import, we cannot automatically create that unique link, it must be done manually to avoid duplicate customers. This article will walk you through manually linking customers between the two systems.
What You Need To Do
When scheduling a job in Housecall Pro and that same customer exists in QuickBooks Desktop:
In order to manually link customers between the two systems, the 'Customer Name' in QuickBooks Desktop must be an exact match to the 'Display Name' in HCP before the job is completed
When that job is completed, you will see a duplicate customer error in the QuickBooks Desktop error table. To resolve the error, you will need to manually link the two customers
You will need to resolve the duplicate customer error, here's how:
Click Reprocess on the error
A box will pop up asking you if you want to link the customer in HCP to the customer in QuickBooks Desktop or create a new customer in QuickBooks Desktop
Follow the on-screen prompts to link the customer or create a new one
If auto-sync is setup the invoice will sync automatically based on the schedule you have set. To sync immediately, open Web Connector, click the checkbox and then update selected.
If the Names Do Not Match
If the 'Customer Name' in QuickBooks Desktop does not match the 'Display Name' in HCP, a duplicate customer will be created in your QuickBooks Desktop account.
This article is part of a collection on the QuickBooks Desktop Integration