Job metric calculations:

Metric

Definition

Notes

Job revenue

Total $ value sum of all the line items on jobs

Job count

The total number of jobs

Average job size

The average revenue of jobs, or the $ sum of all job revenue divided by number of jobs

Zero dollar jobs (callbacks) are included in this metric by default. If you want to exclude, use the callback job field to mark these jobs. Use filters menu to deselect these jobs

Gross profit

The difference between total job revenue and any job costs

Service and material cost information will appear on each line item in the job if it was entered in the pricebook

Average gross profit

The average gross profit of jobs, or the sum of all gross profit divided by number of jobs

Rating

The average customer rating for any completed jobs

Includes only reviews sent to HCP

Hours per job

The average of on job time (hours) that a technician logged across selected jobs

If time was not tracked on a particular job, that job will be excluded in the average

Total on job hours

The sum of on job time (hours) that a technician logged across selected jobs

Total travel hours

The sum of travel time (hours) that a technician logged across selected jobs

You can view your job metrics according to three action dates:

Action Date

Definition

Job created date

Date & time the job was created in HouseCall Pro

Job scheduled date

Date & time as the job appears on the calendar

Job completed date

Date & time the job was marked finished

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