Job metric calculations:
Metric | Definition | Notes |
Job revenue | Total $ value sum of all the line items on jobs | |
Job count | The total number of jobs | |
Average job size | The average revenue of jobs, or the $ sum of all job revenue divided by number of jobs | Zero dollar jobs (callbacks) are included in this metric by default. If you want to exclude, use the callback job field to mark these jobs. Use filters menu to deselect these jobs |
Gross profit | The difference between total job revenue and any job costs | Service and material cost information will appear on each line item in the job if it was entered in the pricebook |
Average gross profit | The average gross profit of jobs, or the sum of all gross profit divided by number of jobs | |
Rating | The average customer rating for any completed jobs | Includes only reviews sent to HCP |
Hours per job | The average of on job time (hours) that a technician logged across selected jobs | If time was not tracked on a particular job, that job will be excluded in the average |
Total on job hours | The sum of on job time (hours) that a technician logged across selected jobs | |
Total travel hours | The sum of travel time (hours) that a technician logged across selected jobs |
You can view your job metrics according to three action dates:
Action Date | Definition |
Job created date | Date & time the job was created in HouseCall Pro |
Job scheduled date | Date & time as the job appears on the calendar |
Job completed date | Date & time the job was marked finished |