Frequently Asked Questions about our Voice solution and its packages. If you don't yet have the feature, you can visit our Voice Landing Page to learn more and sign up!

How much do Voice packages cost?

Call tracking packages start at $45/mo for 500 minutes and 10 numbers + $.05 for overages. VoIP + call tracking packages start at $65/mo for 500 minutes and 10 numbers + $.05 for overages.

For more specific package pricing, click one of the “Activate Voice” buttons to view the breakdown before purchasing or message us in the blue chat bubble within the web app.

Will you be offering larger VoIP packages?

Yes, we’re revisiting our packages now and will likely have new options in early 2023.

Can I port in my existing number to VoIP?

Yes, you can port your current business number into our system or purchase a new one within the system.

What does the porting look like?

Once you purchase VoIP, we will take you through an onboarding process within the Housecall Pro web app and will help you gather all of the necessary information our team will need to get your number ported.

After you submit everything, one of our reps will be the go-between to file the request with Twilio. The process will take anywhere from 2-10 days and once Twilio confirms that the number has been ported, we will alert you via email right away.

There is no way to schedule an exact time that the number is ported, but the transfer itself is instantaneous and there will be no downtime for anyone trying to reach your business. The official transfer will only ever happen on a weekday, always between 8-9am PST and we will ensure that you are informed the second the porting process is complete.

We are actively working on ways to streamline and improve this porting process, but if you experience any issues you can email or reach out via the blue chat bubble within the web app!

Can I continue using my landline or personal cell phone number AND use VoIP?

No, you won’t be able to use your landline or personal cell phone. VoIP is short for “voice over internet protocol” meaning it’s like an internet or cloud phone. You either port or purchase a business number and use it within the Housecall Pro system and there is no way to keep personal calls separate.

You can certainly port in any phone number, but then you would have to get a separate number from your carrier for personal use.

Can I forward calls to my cell phone?

You can transfer a live call to your personal cell phone once you answer it within the web app. Just make sure your cell phone number is up-to-date within Housecall Pro under your employee settings.

How is VoIP’s call quality and reliability?

Our solution is built off of Twilio which is an industry-leading phone solution. We have a high call success rate and we also have a fallback so if Housecall Pro were to ever go down, your business will receive calls without interruption.

What kind of hardware do I need to use for VoIP?

You will need audio and microphone capabilities on your computer. You should not need any special hardware beyond that.

Is this an answering service / virtual assistant?

No, Voice is a phone system that allows you to take and make calls over your web browser but we do offer these services with HCP Assist - click here to learn more!

What if I have issues along the way?

If at any point you need help, don’t hesitate to reach out by messaging us in the blue help bubble. Someone on our team will be quick to get you assistance!

If you have Voice and are not finding your answer in our Voice Help Collection, don't hesitate to reach out to us in the blue chat bubble within the web app!

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