Housecall Pro

Gillian Hyde

Learn how to use our voice features in our Voice solution.

Voice

Learn more about our add-on Voice package

Voice Solution

Frequently Asked Questions about our Voice solution and its packages.

Voice FAQ

Overview

Set up Call Masking

Instructions for configuring your ring group

Set Up Your Ring Group

Get phone numbers for tracking lead sources

Set up Call Tracking Phone Numbers

Set up Call Recording

See how your usage is tracking towards your plan

Track your Call Usage

Learn how to upload audio files to your VoIP audio library

Upload Files to Your Audio Library

Instructions for setting up your VoIP Call Flow

Configure Your Call Flow

Learn how to navigate to your Voice settings

Access your Voice Settings

Ensure your customers know who you are when you call

Verify Your Identity for Voice

Learn how to add your call tracking number to your advertising source

Add Call Tracking Numbers to Your Advertising Sources

Headsets, browsers, and computer recommendations for Voice

Hardware & Browser Recommendations for Voice Solution

Setting up Voice

Learn how to setup your browser and desktop to take calls

Configure your Browser and Desktop Settings for Calls

Setup permissions for your employees to use Voice

Employee Permissions for Voice

Setup your HCP Account

Set up Call Tracking for the First Time

Learn how inbound and outbound call tracking calls work

Make and Receive Call Tracking Calls

Call Tracking

Set up VoIP for the First Time

Learn how inbound and outbound VoIP calls work

Make and Receive VoIP Calls

Hide your technician's phone number when they call the customer

Call Masking on Mobile

VoIP (Voice over Internet Protocol)

Learn how to view past calls on the call log

Use the Call Log

Call Log

Call Conversion Rate Reporting

Reporting

Find answers and get help from Intercom Support and Community Experts

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