Voice

Learn how to use our voice features in our Voice solution.

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21 articles in this collection
Written by Gillian Hyde and Kat Gonzales-Earhart

Overview

Voice Solution

Learn more about our add-on Voice package

Written by Gillian Hyde
Updated over a week ago

Voice FAQ

Written by Kat Gonzales-Earhart
Updated this week

Setting up Voice

Set up Call Masking

Learn how to mask your calls on mobile

Written by Gillian Hyde
Updated over a week ago

Set up Call Tracking Phone Numbers

Get phone numbers for tracking lead sources

Written by Gillian Hyde
Updated over a week ago

Set up Call Recording

Toggle on/off recording for your calls

Written by Gillian Hyde
Updated over a week ago

Set up your Business Line Call Flow

Forward your calls based on your business hours

Written by Gillian Hyde
Updated over a week ago

Set up your Voicemail Greeting

Upload a custom voicemail greeting

Written by Gillian Hyde
Updated over a week ago

Track your Call Usage

See how your usage is tracking towards your plan

Written by Gillian Hyde
Updated over a week ago

Access your Voice Settings

Learn how to navigate to your Voice settings

Written by Gillian Hyde
Updated over a week ago

Verify Your Identity for Voice

Ensure your customers know who you are when you call

Written by Gillian Hyde
Updated over a week ago

Add Call Tracking Numbers to Your Advertising Sources

Learn how to add your call tracking number to your advertising source

Written by Gillian Hyde
Updated over a week ago

Hardware & Browser Recommendations for Voice Solution

Headsets, browsers, and computer recommendations for Voice

Written by Gillian Hyde
Updated over a week ago

Setup your HCP Account

Configure your Browser and Desktop Settings for Calls

Learn how to setup your browser and desktop to take calls

Written by Gillian Hyde
Updated over a week ago

Employee Permissions for Voice

Setup permissions for your employees to use Voice

Written by Gillian Hyde
Updated over a week ago

Call Tracking

Set up Call Tracking for the First Time

Setup call tracking for the first time

Written by Gillian Hyde
Updated over a week ago

Make and Receive Call Tracking Calls

Learn how inbound and outbound call tracking calls work

Written by Gillian Hyde
Updated over a week ago

VoIP (Voice over Internet Protocol)

Set up VoIP for the First Time

Written by Gillian Hyde
Updated over a week ago

Make and Receive VoIP Calls

Learn how inbound and outbound VoIP calls work

Written by Gillian Hyde
Updated over a week ago

Call Masking on Mobile

Hide your technician's phone number when they call the customer

Written by Gillian Hyde
Updated over a week ago

Call Log

Use the Call Log

Learn how to view past calls on the call log

Written by Gillian Hyde
Updated over a week ago

Reporting

Call Conversion Rate Reporting

Written by Gillian Hyde
Updated over a week ago