Masking Calls

Here's how to set up call masking so that all outbound calls from the mobile app use your main business line.

Toggle Call Masking

  1. Choose "Masking calls" from the left-hand nav

  2. Toggle on "Mask mobile calls with my business line"

This toggle ensures that anytime a call is made through the mobile app to your customer that the customer will see your main business line on the caller ID. In order to mask your employee numbers with your business line, we will call the caller's device first and then connect you with the customer. This means that employee numbers need to be updated in their profile settings.

Want to learn how to make call masking calls? Check out this help article.



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