First, click the gear icon in the top right corner of your screen to open your account settings.

Next, from the menu on the left, click Phone Numbers located under the Voice section.

On the Phone Numbers page, click the Get New Number button at the top.

From here, you can choose a lead source from the drop-down or create a new one.

Next, enter your Destination number. This is the number you want to ring when someone calls your tracking number. We are essentially forwarding calls from the tracking number to this destination number.

Using the area code from your Destination number, we will search the phone number database and show you available tracking numbers.

Once you have selected a New call tracking number, click Save in the bottom right corner of the window.

A dialog box will display instructions for adding your tracking number to your advertising source.

You can test it by calling the number to verify that it goes to the Destination number.

First, click the gear icon in the top right corner of your screen to open your account settings.

Next, from the menu on the left, click Phone Numbers located under the Voice section.

Click on the three vertical dots icon to the right of the number you would like to delete and select Delete call tracking number from the drop-down.

A dialog box will appear and prompt you to type Delete to confirm that you actually want to delete this call tracking number.

Select Delete in the bottom right corner of the window to confirm the deletion.

Start by clicking on the gear icon in the top right corner of your Housecall Pro account to access your account settings.

Then select Phone numbers under the Voice section in the menu on the left.

Next, click on the three vertical dots icon to the right of the phone number you would like to edit, then select Edit destination or Lead source from the drop-down.

From there, you will be prompted with a dialog box to make changes to the lead source or destination number. Make your changes and click Save in the bottom right corner of the window.

Google My Business

Facebook

HomeAdvisor

Angi's

Yelp

Thumbtack

First, log in to your Google Business Profile.

Next, click on Info from the menu on the left.

From there, under your company info, you will see a phone icon. Click on the pencil icon to the right of the phone to make edits.

Next, add your tracking number as your primary business phone number. You can still have your company phone number as a secondary number.

Select Apply.

First, log in to your Facebook Business account.

Next, navigate to Business Tools and go to Business Settings.

Next, on the left menu, click on Business Info.

From there, under Business Details, click Edit and add your tracking number as your business phone number.

Start by navigating to your Pages and open up your page.

Next, go to About.

Then go to Contact and Basic Info on the left menu.

Next, click Add Phone.

Lastly, add your tracking number and click Save.

Start by logging into HomeAdvisor Pro.

Next, go to Account and then Communication Preferences.

From there, go to edit Business Phone and add your tracking number, and click Save.

First go to your Profile and under My Business, click on Contact Information.

Next, update your phone number with your tracking phone number and click Save.

First go to the Business Information tab on the left hand menu.

Then click Add or Edit next to Business info.

Next, add your tracking phone number and click Save changes.

First, log in to your Thumbtack account.

Next, open your profile by selecting the Profile tab at the top of the webpage.

Then click the View as customer button to see a preview of your profile.

Lastly, click Edit and add your tracking phone number.

Your calls don't show up as spam to your customer

Your calls show your company name to your customer

SHAKEN/STIR is a protocol by the FCC to address unwanted robocalls and unlawful spoofing. It is a caller authentication framework where we register your phone numbers under your business information. Once your business is registered, it will increase the chances of your calls getting answered because they won't show as spam to your end customers. For more details, please visit Twilio's documentation.

Caller ID Name or CNAM is a service which provides the name of the calling party. This must be a 15-character name. When you verify your identity through onboarding, we will also register your phone number with the CNAM lookup so that it shows your business name to the customer. For more details, please visit Twilio's documentation.

Allow user to chat with customers

Configure voice settings

View Call Logs

Listen to Call Recordings on Web and Mobile

First, click the gear icon in the upper right-hand corner to open your Account Settings.

In the left-hand menu, select Teams & Permissions.

Next, find the employee whose permissions you'd like to update and click the pencil icon next to their name.

In the permissions list, check or uncheck the box next to the permission you would like to enable or disable.

Then, click Save to apply your changes.

The permission Allow User to Chat with Customers allows you to configure which employees are able to receive and reply to messages received from customers who use the Housecall Pro consumer app.

The permission, Configure Voice Settings allows you to configure who will has access to Voice Settings so that you can limit who can make changes to your phone numbers, recording or masking settings, and voicemail. As an example, you may have office staff who you do not want to access your settings for communications so you may toggle this off for them.

The permission, View Call Logs allows Employees to view the global and customer call logs, on web and mobile.

The permission, Listen to Call Recordings on Web and Mobile, allows Employees to be able to listen to call recordings on web and mobile.

Navigate to your Voice settings.

Configure call recording.

Setup call masking for your technicians.

Learn how to Track your Call Usage.