Welcome to HCP Assist! Let's get you familiarized so you know what to expect within your first 30 days of service.
Don't yet have HCP Assist? Click here to get more info and sign up for a demo!
How will I be notified after each call?
After our team of Virtual Assistants handles your calls, you’ll be notified via the post-call inbox with a full recap of the conversation they had with your customer. You and anyone else you designate, will also receive an SMS message alerting you to any messages that require immediate attention.
Here’s where to go to see your post-call inbox messages and here’s a help article in case you’d like more info:
How do I alert HCP Assist agents to holidays or last-minute schedule changes?
We highly recommend you keep us updated with large and small schedule changes so we never accidentally book a job or estimate when your team is unavailable. Please follow the steps outlined in this help article if your office will be closed for a holiday, weather emergency, etc.
How do I get assistance with HCP Assist?
We've got your back and have several ways to get in touch:
Send a reply message via the post call inbox
Email us at firstname.lastname@example.org M-F 10:30AM-6:00PM EST
Call us at 858-842-5746 M-F 8AM-8PM EST, Sat-Sun 11AM-7PM EST
In order to set you up for success, we meet with you weekly for the first four weeks. During this personalized check-in, we'll collect feedback on what's working and discuss any adjustments you may need.
Your week 1 and week 4 check-ins should be on your calendar, and then we can book week 2 and week 3 at your first check-in. Need to reschedule? Just send us an email at email@example.com.
If you’re loving it, let us know!
We love HCP Assist, and we hope that you do, too. Has HCP Assist helped you save time, take a much needed vacation, or helped you grow your business by converting missed calls to jobs on your calendar?
If so, please share your positive experience with other Pros by posting on one of our Facebook Channels using the #hcpassist hashtag. Not yet a member of any of our Facebook groups, please join!
The HCP Assist Team