What is the Chat Bubble?
The Chat Bubble allows your customers to message you directly from your website, and these messages will populate in your Housecall Pro Inbox at no additional cost! This way, customers will have an easier way of requesting quotes, asking questions, or booking an appointment.
You can add the chat bubble to ANY website you own. Simply take the following steps and you’ll get set up in no time!
Pros with Websites by HCP:
If you have a website through Websites by HCP and would like to add a Chat Bubble, please reach out to our Chat Support team via the Blue Chat Bubble in your Housecall Pro account for further assistance.
Please Note:
The Chat Bubble feature differs from the Blue Chat Bubble
in your Housecall Pro account. You will not be able to contact HCP Support teams through your website Chat Bubble or your Inbox chat.
To contact us, please reach out to our Chat Support team via the
Blue Chat Bubble in the bottom left corner of your Housecall Pro account.
How to Add a Chat Bubble to Any Website
To add a chat bubble to any website:
Click on the My Apps icon (3x3 square) in the top right corner of your Housecall Pro account, then click the 'Go to App store' button.
Search for and select the 'Chat on your website' app.
Click on 'View Details' or click on the app directly.
This will take you to the App details page.
From here, you can choose the color of your chat bubble by using the color picker on the right side of your screen.
Next, copy the javascript snippet to the right, located under the color picker.
Do not share this snippet with anyone. This is only for your company.
Paste the snippet in the header of your website's HTML.
Then, publish the changes.
Your chat bubble should now appear in the bottom right corner of your website.
Get Notified of New Leads from Your Website
To get notified on new leads from your website:
Click on the My Apps icon (3x3 square) in the top right corner of your Housecall Pro account.
Select the Job Inbox app.
Click on the toggle located near the top right section of the App Details page to activate the Job Inbox app.
Once activated, the toggle will turn blue and the word "ACTIVE" will appear to the right.
Please Note: If you experience any issues, contact your website provider's
help desk or customer service, and they should be able to
walk you through the process.
Customer Engagement via Your Website Chat Bubble
Once a customer enters their name into the Chat Bubble, they will be able to message you. When they do, the messages will appear in the 'Customers' channel of your HCP Inbox.
From there, you can chat like you would with any other customer. Your customer can also send you images, videos, and files directly from your website, making diagnosing the problem even easier!
Please Note: If the phone number provided by a customer in the Chat Bubble does not match the one on file in their Customer Profile, a new customer record will be created in the system.
📖 Help Center Article:
To learn more about messaging customers through your HCP Inbox,
check out our Help Article, "Messaging Within Your Housecall Pro Inbox"
in the HCP Help Center.
Need a new website?
Let our experts build one for you, complete with integrations
to your Housecall Pro account.
Having trouble finding what you need?
For further assistance, please reach out to our Chat Support team
via the Blue Chat Bubble in your Housecall Pro account, or
contact our Phone Support team at (858) 842-5746.