Thumbtack connects you with customers searching for service providers and now offers direct bookings through Job Inbox. Once connected, your Thumbtack leads and instant bookings appear in your account with all customer details, and automatic messages are sent through both SMS and the Thumbtack platform.
To use this integration, you must have an account with Thumbtack.
Enable the Thumbtack Integration
To set up the integration with Thumbtack:
Click the My Apps icon (3x3 square) in the top right corner of your HCP account on web, then select the Job inbox app to view your Job inbox settings.
Toggle on Thumbtack. The toggle will turn blue when enabled and gray when disabled.
Exit the App details screen by clicking the back arrow in the top left corner of the page.
Navigate to your Thumbtack inbox by going to Inbox > Job inbox > Thumbtack, then click Setup.
You'll be redirected to Thumbtack's website to authenticate your account securely.
Getting Thumbtack Leads in Job Inbox
Once the integration is set up, all new leads from Thumbtack will now be automatically created as leads in your Housecall Pro account, and you'll be notified of each one by a message in your Job inbox.
Understanding Masked Phone Numbers with Thumbtack
Thumbtack uses dedicated phone numbers on all Direct Leads. These numbers let you call or text customers directly, while keeping everyone's personal contact information private.
What are Thumbtack numbers?
A Thumbtack number is a dedicated phone number assigned to each lead. When you call or text it, the communication is routed to the customer through Thumbtack. The customer will typically see "Thumbtack" on their caller ID, and neither party's personal number is shared directly.
For more information about Thumbtack masked phone numbers, read their help article here.
Here's what you need to know:
Thumbtack numbers are permanent and do not expire.
Messages you send through Job Inbox are also delivered as a text directly to the customer's phone.
Your primary Housecall Pro business phone number is automatically registered with Thumbtack via the integration, so calls and texts route correctly.
If additional team members need to contact a customer from an unregistered number, they can use your account's 7-digit access code, found in Thumbtack's Registered Phone Numbers settings.
All calls made through Thumbtack numbers are recorded for quality assurance; both you and your customer will be notified.
If a customer doesn't reply to any pro within 72 hours, Thumbtack will automatically refund your lead cost.
🛠️ Pro Tip: Make sure your primary business phone number is up to date in your Thumbtack account to ensure calls and texts route correctly to your team.
Need help or have questions?
We're here for you! Chat with Support using the Blue Chat Bubble in your Housecall Pro account, or give us a call at (858) 842-5746.