Getting Started with Job Inbox
Job Inbox is a hub for all your leads and job opportunities in one convenient place. No more jumping between different apps or websites. Whether leads come from your own marketing or third-party services, Job Inbox keeps everything organized so you can focus on getting more jobs done.
How to access Job Inbox
Job Inbox is located in your Housecall Pro Inbox:
Go to Inbox > Chats in the left navigation menu
Select Job inbox at the top of the page.
Auto-reply
The first to reply wins the job. Auto-reply fires off a personalized message using AI when a lead hits your inbox, so you are always first, no matter what you are doing.
When a new lead arrives in Job Inbox, a personalized message is automatically sent on your behalf that is based on the customer's name, request, and urgency signals.
Here are some examples of Auto-replies that have been sent out to customers:
"Hi Sarah! Caldosa Plumbing here. We saw your request about the leaking pipe, and we are on it. How long ago did it start leaking?"
"Hey there! Cool Air Solutions here. Got your request about the AC - we want to get you taken care of before it gets any hotter. When can we take a look?"
📌 Note: Auto-reply will use the Dispatch POC’s first name that you have selected in your settings. You can edit your Dispatch POC in your Team & Permission settings and select who you would like as the Dispatch/Messaging POC (Point of Contact).
To view your Customer chat from a Job Inbox lead:
Open the Job Inbox card and tap “Learn more”
Select “Chat customer now”. You will be redirected to the Customer Chat to continue the conversation.
🛠️ Pro Tip: Auto-reply is on by default. You can turn off Auto-reply at any time from the Job Inbox settings page.
📌 Note: Pipeline Pros with an active “new lead” SMS automation have Auto-reply turned off by default. If you have Pipeline, manage your automations within Pipeline Automations.
Integrations in Job Inbox
Your Job inbox brings all your leads and job opportunities together in one place, no matter where they come from. We’ve made it easy to connect both external partner tools and Housecall Pro features so you never miss a potential job.
Explore the available integrations, connect the ones that work for your business, and keep all your incoming jobs organized and ready for action.
Housecall Pro Integrations in Job Inbox
Job inbox works seamlessly with other Housecall Pro features to keep everything organized in one spot. These connections ensure every job request, no matter where it originates within Housecall Pro, lands right in your inbox.
API Leads
API Leads allows you to connect third-party lead tools directly to your Job inbox so every new customer request automatically appears in one place. Once set up, leads flow into the dedicated API Leads channel where you can respond, convert them to jobs or estimates, and track the source for reporting. This integration gives you full flexibility to capture leads from any external system and manage them seamlessly within Housecall Pro.
Online Booking
Online Booking lets customers book and pay online directly from Google, your website, or a direct link anywhere, helping your business grow 24/7.
Lead Form
Lead Form allows you to capture leads from your website. This simple form can be customized in Housecall Pro settings and embedded on your website. The customers visiting your website can fill in this form, and a Lead will be created in Housecall Pro.
Chats from your website
The Website Chat Bubble lets customers message you directly from your website, with conversations appearing instantly in your Housecall Pro Inbox at no extra cost. Visitors can request quotes, ask questions, share photos or videos, and even start the booking process without leaving your site.
Partner Integrations in Job Inbox
We’ve partnered with trusted external platforms so your leads flow directly into your Job inbox without any manual entry. These integrations help you capture opportunities from popular marketplaces, lead-generation services, and other industry tools—making sure you can respond faster and close more jobs.
American Standard
American Standard is a trusted HVAC brand that connects homeowners with qualified service providers through its leads program. With the American Standard integration in Job inbox, new webform leads are delivered directly to your account with customer contact information and service details.
📌 Note: You must sign up with American Standard before connecting this integration.
Angi Leads
Angi Leads connects you with homeowners actively seeking service providers in your area. By integrating Angi Leads with Job inbox, all new leads flow directly into your account with details such as contact information, availability, and the amount you paid for the lead.
📌 Note: You must sign up with Angi Leads before connecting this integration.
Google Local Service Ads (LSA)
Google Local Services Ads are paid advertisements that place your business at the top of relevant Google search results, complete with a “Google Guaranteed” badge to build customer trust. With the LSA integration in Job inbox, leads and bookings from these ads appear directly in your account, allowing you to respond quickly and manage them alongside all your other jobs.
📌 Note: You must sign up with Google LSA before connecting this integration.
HomeServe
HomeServe is a leading home warranty company serving millions of customers across the United States and Canada. Through Job inbox, you will receive real, pre-approved jobs directly on your calendar with a guaranteed trip fee and fast payment within 14 business days. Housecall Pro manages the partnership, so all you need to do is follow a simple checklist, complete the work, and get paid.
Reserve with Google
Reserve with Google is a free booking service that lets customers schedule your services directly from Google Search or Google Maps. When connected to Job inbox, these bookings flow seamlessly into your account through your Google Business Profile, making it simple to manage appointments and customer details in one place.
📌 Note: This is free for all Pros.
Trane
Trane is a trusted HVAC brand that connects homeowners with qualified service providers through its leads and marketing program. With the Trane integration in Job inbox, new leads from Trane’s webforms automatically appear in your account, complete with contact details and service requests.
📌 Note: You must sign up with Trane before connecting this integration.
Thumbtack
Thumbtack connects you with customers searching for service providers and now offers direct bookings through Job inbox. Once connected, your Thumbtack leads and instant bookings appear in your account with all customer details, and automatic messages are sent through both SMS and the Thumbtack platform.
📌 Note: You must sign up with Thumbtack before connecting this integration.
Yelp
Connect your Yelp business account and Yelp Ads directly to your Job inbox. This integration brings your Yelp leads into Housecall Pro, making it easy to manage inquiries, share real-time availability, and turn Yelp visitors into booked jobs. With everything in one place, you can capture more customers and grow your business effortlessly.
How to Enable or Disable Integrations in Job Inbox
Go to your Job Inbox settings by clicking Settings and navigating to the Job Inbox tab.
You can toggle the integration for each partner on/off.
ℹ️ Note: Turning on a partner activates it, but you must finish setup in each partner's channel in Job Inbox to start getting leads.
How to View Job Inbox Opportunities
When a new partner job or lead is passed to you, you'll be able to view the job details within your Job Inbox channel in the Housecall Pro messaging feature. This visual organization is the next step in our goal of making Job Inbox the easiest way to receive and manage your third-party opportunities.
To view your Job Inbox opportunities:
Go to Inbox > Chats > Job inbox
Click on each partner channel to view all past and present jobs sent to you by that partner.
Example: Clicking on the HomeServe channel will bring up a list of all jobs you have received from HomeServe, descending in chronological order.
When you click on a job, you will see the corresponding job card with all the job details.
Need help?
Reach out via the Blue Chat Bubble anytime, or give us a call at (858) 842-5746.