As a Housecall Pro customer, you now have access to our network of thousands of jobs. Job Inbox is a feature that puts REAL jobs on your calendar!

We’ve carefully vetted 3rd party providers, such as HomeServe and Hippo, along with other partners that specialize in property management, insurance claims, etc. who are looking for Pros to fulfill real customer work orders. Currently, HomeServe jobs are available nationwide.

By accepting a job through Job Inbox, you skip the hassle of going through alternate onboarding processes with third parties. Instead, you have the choice to either accept or decline the job right from your Housecall Pro mobile app. Yep, it's that simple. ⭐

Let us help fill your pipeline and never wonder where another job is coming from again!


How to Receive Job Inbox Texts and Notifications within your Housecall Pro Inbox:

  1. You are automatically opted in to receiving jobs if they are in your area and industry.

  2. Ensure your price book is accurate.

3. Update your phone to the latest version of the Housecall Pro App.

4. Connect your bank in Housecall Pro.

  • In your Housecall Pro account, click into "My Money" and press "Connect My Bank."

  • This is important because you will be paid directly within your Housecall Pro account.

5. On your mobile device and web browser, turn on push notifications, to make sure you never miss a new job notification.

  • Go to settings> notifications> toggle on Housecall Pro

Make sure you enable notifications on your Housecall Pro account to receive desktop notifications.


How It Works

Check out this video to see how to access job opportunities in your Housecall Pro Inbox or check out this article.


Frequently Asked Questions

Job Inbox Basics

Q: Are these leads or jobs?

A: Depending on the partner, Job Inbox offers both leads AND real jobs.

Q: Are there a lot of steps to complete a job through Job Inbox?

A: There are 5 steps to complete a job, but it varies per partner. These steps can be found within the checklist attached to every Job Inbox job.

Q: How do I view job opportunities through Job Inbox?

A: On your mobile device, navigate to dashboard and locate the Job Inbox banner at the top of the screen. The job description will pop up, then click “learn more”

Q: What if I don’t like the job through Job Inbox? How do I disable Partner Jobs?

A: You can try out a job through Job Inbox, and if it does not align with your standards, you may disable either that individual Partner who provided the job or Job Inbox as a whole in the Housecall Pro App Store.

Q: How is HCP getting compensated for putting the two parties together if the hiring party is paying the Pro directly?

A: Currently, HCP does not take a percentage of the job. The main goal of Job Inbox is to help our Pros and get them more work.

Q: I'm not so sure about Home Warranty.

A: We hear you, and we've done a lot to monitor our Home Warranty partners and collect feedback from our Pros. If you'd like to learn more, check out this Home Warranty Article.

Accepting and Declining Jobs

Q: What if I’m not the right person to accept or decline the job?

A: Adjust your settings to establish correct admins and lead techs. Admins and Point of Contacts will receive notifications about new jobs.

Q: Can I wait to accept a job?

A: There is a limited time to accept a job through job inbox. If the job times out, it will be passed to another Pro in that service area.

Q: What happens once I accept the job?

A: Once you accept the job, you are directed to the newly created job in HCP. There you will see the job details and job checklist with next steps.

Q: What if I don’t have availability at the preferred time slot?

A: This varies depending on partner, but we recommend to change and confirm the time with the customer after you accept the job.

Q: How do I get more jobs through Job Inbox?

A: As you accept more jobs, you will be ranked higher in the matching algorithm next time there is a job in your service area.

Q: Why was I picked for the job?

A: Each new job via Job Inbox will use a matching algorithm based on service area and price book.

Q: Am I penalized if I cancel a job?

A: Canceling a job will not affect your standings in the matching algorithm. Our goal is to match the right Pro with the right job.


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